Sara Nasifa Zaman

-Deliver outstanding customer service at Rona’s #1 franchise store, assisting 200+ customers daily with purchases, inquiries, and problem resolution.

-Accurately processing daily transactions, handling cash, credit, and other payment methods with 99.9% error-free accuracy.

-Quickly adapt to new POS technologies, ensuring smooth system transitions and training new team members to enhance efficiency.

-Manage refunds and exchanges in strict compliance with company policies, maintaining a 99% accuracy rate in transaction resolutions.

- Demonstrate flexibility by covering additional shifts and peak hours, contributing to seamless store operations and increased customer satisfaction.

-Maintain a 100% balanced cash drawer track record, ensuring precise cash handling and minimizing discrepancies. -Optimize front-lane merchandising and restocking strategies, driving a 10% increase in impulse purchases and enhancing store profitability.

-Maintained strict confidentiality of 100% of sensitive client and business information by implementing secure filing and data management systems.

-Managed a high-volume multi-line phone system, efficiently routing 50+ calls daily, delivering messages, and greeting clients with professionalism.

-Provided exceptional customer service, responding to client inquiries with a 95% satisfaction rate, resolving concerns promptly, and fostering strong relationships.

-Ensured 100% accuracy in data entry and database management, maintaining critical company records and improving operational efficiency.

-Contributed to a positive and collaborative workplace by leveraging strong communication skills, enhancing team productivity and morale.

-Ensured 100% compliance with food safety, sanitation, and quality standards from storage to service.

-Reduced food waste by 15% through improved inventory tracking and storage practices.

-Supervised daily food service operations, enhancing customer satisfaction and efficiency. -Maintained a clean, organized, and sanitary work environment, exceeding health standards.