Stanley Kaponda
Mississauga,ON
Summary
Accomplished medical representative with 8 years of experience liaising with customers to sell pharmaceutical products. Successful at building effective business plans for specific territory and target customers. Highly articulate when delivering presentations and answering questions by referring to data. Proven history of transforming customer relationships into sales opportunities to enhance profitability.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Food Bank Volunteer
Seva Food Bank
Mississauga
2024.04 - Current
- Unload packages and deliveries from food trucks and move them to appropriate locations.
- Assist with stocking shelves with donated food items.
- Package and load groceries into cars for clients.
- Provide assistance with loading and unloading of food donations as needed.
- Organize food packages according to client needs.
- Collect, sort, and repack donations.
- Maintain a clean and orderly workspace throughout shift.
- Collaborate with other volunteers to ensure efficient operation of the food bank.
- Adhere to safety protocols while handling perishable goods.
- Educate clients on proper storage and preparation techniques for donated products.
- Facilitate volunteer orientations for new members of the team.
- Repackage bulk donations into smaller portions for distribution.
- Greet customers upon arrival and give directions to appropriate facility locations.
Medical Representative
T Life Pharmacy
Nairobi , Kenya
2015.06 - 2024.02
- Developed and implemented detailed plans for introducing new products to physicians and other healthcare providers.
- Conducted market research to identify target markets and develop strategies for increasing sales volume.
- Performed regular visits to doctors' offices and hospitals to discuss products with health care professionals.
- Provided technical support to physicians by answering questions about product features, benefits, and uses.
- Maintained records of sales activities such as appointments made, calls placed, samples distributed.
- Participated in the development of pricing policies for products based on market conditions.
- Assisted in preparing training materials for new Medical Representatives joining the team.
- Adhered strictly to ethical guidelines when promoting medications or medical devices.
- Provided feedback from field visits regarding product performance and issues encountered.
- Generated more than 10 leads per week and pursued appointment opportunities to convert prospects into new customers.
Research Assistant
Kenya Institute of Public Policy Research and Analysis
Nairobi
2014.07 - 2015.04
- Gathered data from surveys and questionnaires to ensure accuracy of information.
- Performed data entry operations using software applications (Statistical Package for the Social Sciences).
- Developed survey instruments to measure participant responses in experiments.
- Verified accuracy of data by conducting quality assurance checks on collected materials.
- Collaborated with other researchers in developing study designs, methods, and tools for data collection.
- Prepared reports, presentations and articles using Microsoft Word and PowerPoint.
- Created graphs, spreadsheets and presentation slides to help researchers present findings.
- Performed data entry into company databases both accurately and quickly.
Milk Distributor
Top Grade Dairy Ltd
Nairobi
2012.10 - 2014.07
- Maintained accurate records of customer orders, invoices, product availability, and delivery schedules.
- Coordinated with logistics team to ensure on-time deliveries of products to customers.
- Monitored stock levels and placed orders with suppliers as needed.
- Analyzed market trends and competitor activities to identify potential areas for growth.
- Resolved customer inquiries regarding product features, pricing, availability, and order status updates.
- Organized promotional events such as trade shows, conferences, seminars to promote products.
- Assessed customer feedbacks about products and services to improve customer service experience.
- Prepared periodic reports on sales performance against set targets and objectives.
- Ensured compliance with safety regulations while handling dairy products during distribution process.
- Implemented effective inventory control systems to reduce wastage and optimize storage space utilization.
- Determine pricing schedules and discount rates.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Contacted customers prior to delivery to coordinate delivery times.
- Informed regular customers of new products or services and price changes.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Issued sales promotion materials to customers to boost sales.
Medical Representative
Mountain View Diagnostics
Kerugoya , Kenya
2011.01 - 2012.08
- Organized sales presentations, seminars, and workshops for medical professionals in order to promote product awareness.
- Conducted market research to identify target markets and develop strategies for increasing sales volume.
- Created detailed reports of sales activities including customer feedback, competitor analysis, and market trends.
- Prepared monthly progress reports detailing successes achieved during the period covered.
- Input and managed customer data and account information in company's database.
- Negotiated prices and set up contracts to finalize sales agreements.
- Responded promptly to customer calls and emails regarding product issues and complaints.
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
- Secured long-term accounts by providing recommendations to promote brand effectiveness and product benefits.
- Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
- Established and serviced over 50 accounts in assigned territory.
Community Service Volunteer
Red Cross
Kerugoya , Kenya
2005.12 - 2010.12
- Provided assistance to clients in need of food, clothing and other resources.
- Organized community events and activities for disadvantaged youth.
- Assisted with fundraising efforts for various charities.
- Attended meetings with government officials to discuss strategies for addressing poverty in the area.
- Distributed flyers and brochures at local schools and churches about available resources for those in need.
- Mentored children living in low-income housing communities by providing guidance and support.
- Advised members of the community on how to access emergency services when needed.
- Provided health screenings at free clinics throughout the city.
- Demonstrated full understanding of ethical and legal responsibilities involved, treating clients fairly and respectfully.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Collaborated with social workers to support patients.
Education
Bachelor of Science - Biomedical Science And Technology
Egerton University
Nakuru, Kenya2010-12
High School Diploma -
Kagumo High School
Nyeri, Kenya2003-12
Skills
- Customer Service
- SPSS (Statistical Package for the Social Sciences) software application
- Data collection
- Data entry
- Data analysis
- Consultative Selling
- Problem-Solving
- Sales Reporting
- Strategic Sales Planning
- Product Merchandising
- Market Analysis
Affiliations
- Sports (Basketball, swimming and jogging)
- Reading books
- Listening to music
Certification
The Kenya Chemical Society
Member Number A005
Languages
English
Professional
Swahili
Full Professional
References
References available upon request.
Timeline
Food Bank Volunteer
Seva Food Bank
2024.04 - Current
Medical Representative
T Life Pharmacy
2015.06 - 2024.02
Research Assistant
Kenya Institute of Public Policy Research and Analysis
2014.07 - 2015.04
Milk Distributor
Top Grade Dairy Ltd
2012.10 - 2014.07
Medical Representative
Mountain View Diagnostics
2011.01 - 2012.08
Community Service Volunteer
Red Cross
2005.12 - 2010.12
Bachelor of Science - Biomedical Science And Technology
Egerton University
High School Diploma -
Kagumo High School
The Kenya Chemical Society
Member Number A005
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