Summary
Overview
Work History
Education
Skills
Volunteer
References
Timeline
Generic

Stacy Rodriguez

Lake Country

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

27
27
years of professional experience

Work History

Clerical Supervisor

BC Cancer
08.2021 - Current
  • Contributed to the hiring process by screening resumes, conducting interviews, and providing recommendations for qualified candidates.
  • Coordinated training, evaluated employees' work and corrected problems with clerical team.
  • Established strong relationships with internal and external stakeholders by consistently demonstrating professionalism and excellent communication skills.
  • Assigned work and verified completion of assignments.
  • Developed comprehensive training materials to support onboarding of new clerical staff, ensuring a smooth transition into their roles.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

Health Unit Clerk

BC Cancer
01.1997 - 01.2007
  • Enhanced communication between healthcare professionals by promptly relaying messages and scheduling appointments.
  • Seamlessly managed multiple tasks and deadlines in a fast-paced environment, consistently meeting or exceeding performance expectations.
  • Assisted in developing new procedures for health unit clerks, resulting in increased productivity and streamlined processes.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

Medical Secretary

BC Cancer
01.2007 - 07.2021
  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
  • Supported office staff and operational requirements with administrative tasks.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Enhanced office productivity by handling high volume of callers per day.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
  • Supported physicians in delivering optimal care by accurately transcribing medical orders and maintaining up-to-date documentation.
  • Reduced wait times for patients by effectively coordinating lab tests, imaging studies, and consultations with other healthcare providers.
  • Performed various administrative tasks by filing, copying and faxing documents.

Education

Medical Secretary -

Vancouver Community College
Vancouver, BC

Health Unit Assistant -

McKay Technical Institute
Vancouver, BC

Skills

  • Effective Leadership
  • Team Management
  • Task Delegation
  • Excellent multi-tasking ability
  • Clear oral/written communication
  • Organizational Skills
  • Relationship Building
  • Employee Supervision

Volunteer

PHSA BC Transplant Volunteer - since 2023. 

Selected for 2024 BC Transplant campaign. 

References

Michael Darud, Director of Operations, BC Cancer Kelowna  Email: Michael.Darud@bccancer.bc.ca  Phone: 250-212-2726


Trevor Zacharias, Manager of Clinical Services, BC Cancer Kelowna  Email: Trevor.Zacharias@bccancer.bc.ca  Phone: 250-718-3420


Dr. Lisa Henczel, Nurse Practitioner in Oncology, Systemic Therapy, BC Cancer Kelowna  Email: LHenczel@bccancer.bc.ca  Phone: 778-837-3826 


Letecia Hayes, Registered Nurse, Radiation Oncology, BC Cancer Kelowna  Email: Letecia.Hayes@bccancer.bc.ca  Phone: 250-826-1322 

Timeline

Clerical Supervisor

BC Cancer
08.2021 - Current

Medical Secretary

BC Cancer
01.2007 - 07.2021

Health Unit Clerk

BC Cancer
01.1997 - 01.2007

Medical Secretary -

Vancouver Community College

Health Unit Assistant -

McKay Technical Institute

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Stacy Rodriguez