Damian Rocha
Oxnard,CA
Summary
Results-driven consultant manager with over 23 years of experience leading organizational planning functions, employee development, and executing business strategies. Skilled in overseeing management planning agendas, analyzing sales performance, and providing key insights during corporate meetings. Demonstrated ability to achieve positive business outcomes through strategic hiring, training, coaching, and operational improvements. Collaborative approach in working with city councils and public agencies to organize community fundraisers and support special needs children and military families. Possesses deep knowledge of financial markets, business sustainability, and strategic decision-making. Consistently acknowledged for exceptional customer service and outstanding business achievements.
Overview
26
26
years of professional experience
Work History
Clerical Supervisor
County of Ventura
05.2024 - 02.2025
- Plans, organizes, and supervises the work of clerical staff and other subordinate personnel; reviews work of staff to ensure adequacy and accuracy of documents and files processed through the department
- Operates scanning equipment and computerized systems, as needed
- Ensures that quality control procedures for scanned documents are maintained
- Adds/maintains scanning profiles specific to the type of documents being scanned
- Develops and implements internal program procedures and work methods; instructs staff on changes in procedure or policy that affect operation; conducts training and orientation of new staff and ongoing training for all staff
- Handles the more difficult and complex procedural problems; researches policies to ensure compliance and prepares and processes documents as needed; responds to questions and special problems of various departmental representatives; may handle communication with outside agencies
- Maintains pertinent records and performs related work as required
- Act act as back-up in assisting clerical staff
- Maintains current knowledge of office computer systems and word processing software
- Initiates, monitors, evaluates, and revises all office-related blanket purchase orders for office supplies and equipment
- Prepare employee performance appraisals and/or evaluations; receive and resolve routine personnel matters and make recommendations to superiors on difficult and complex personnel matters
- Assigned additional clerical, technical, administrative, and/or supervisory duties and responsibilities
- Assist with staffing needs and other program decisions
- Performs other related duties as required
- Intermediate with County/State automation for CALsaws, CALWins, MEDS, MAGI Referrals, ICT
- Coordinated training, evaluated employees' work and corrected problems with clerical team.
- Reviewed and formatted material produced by clerical team.
Admitting Representative
Community Memorial Hospital
09.2023 - 05.2024
- Manage patient per-admission process including interviewing patients, confirming physicians’ admission privileges, recording patient details in hospital’s database and using doctors’ bookings
- Answer patient questions regarding admission procedures, mobile phone restrictions and room selection
- Screen patients’ medical insurance and payment information validity and verify third-party approvals when necessary
- Arrange admission charts and gather related paperwork
- Guide patients through the admission process and gather relevant personal information through per-admission interviews
- Verify patient identification and issue hospital identification bands as required
- Manages patient placement throughout the facility via assigning beds, arranging transport and notifying physicians of patient arrivals
- Obtains information of maternity and emergency room patients through interviewing family members and visiting patient’s assigned rooms
- Maintains a safe hospital facility through adherence to our stated professional standards and policies as well as full compliance with local, state and federal laws
- Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans.
- Verified patient details and insurance coverage and collected co-pays.
Senior Sales Consultant Manager
Best Buy / Pacific Sales
07.1999 - 08.2023
- Verified overall customer plans to achieve sales and operations objectives
- Oversaw training and on-boarding process for all newly hired employees
- Assisted with internal financial planning, analysis and budgeting
- Created new methodologies to improve employee sales cultures
- Worked closely with clients and consultants on creating project work scopes and schedules
- Set aggressive targets for employees to drive company success and strengthen motivation
- Improved customer retention by staffing stores to meet our client's needs, wants and desires
- In Home/Business development and planning
- Met with professional Contractors, Designers, Builders on a daily basis
- Assisted with Human Resources to improve stores overall health and wealth for our teams with constant recognition or accountability follow up
- Handled customer complaints or concerns, provided appropriate solutions and alternatives within guidelines
- Generated new business through effective prospecting, telemarketing, territory planning and relationship building.
- Built and cultivated relationships with customers and turned prospective leads into happy clients by returning messages quickly and answering questions truthfully.
Volunteer Firefighter
Ventura County Fire Dept.
09.2003 - 05.2009
- Worked with Fire Marshall to schedule Police, Street, Fire, City council districts for planning developments for the County of Ventura
- Provided all code requirements needed for each project
- Assisted with Planning and construction of the Simi Valley Town Center
- Provided safety education to Elementary /JR high schools on fire prevention and emergency response
- Certified Emergency Medical Technician while Responding to emergency medical/fire calls
- Responding to emergency calls involving fires and other hazardous situations
- Driving fire trucks and emergency vehicles
- Using fire hydrants, fire hoses and other equipment to control and extinguish fires
- Administering first aid and CPR to injured civilians
- Assisting firefighters as they enter burning buildings and rescuing people and animals
- Determining the cause of the fire and preventing on-lookers from approaching dangerous areas
- Educating the community about the fire department and fire prevention
- Inspecting and maintaining fire trucks and equipment
- Participating in drills and attending classes on fire suppression and related fields
- Administered first aid and conducted emergent response management.
- Assessed and repaired fire extinguishers and various fire equipment for stations.
Education
SHRM/CPLP - Professional Human Resources Management
Cal Poly Pomona
Pomona, CA03.2025
Associates - Fire Technology/General Education
Ventura College/Oxnard College
07.2001
Skills
- Problem-Solving Skills
- Addressing Objections
- Embracing Change Proactively
- Reliable Team Member
- Trustworthy Contributor
- Collaborative Relationship Management
- Initiative-Driven Professional
- Windows OS
- Uni-data
- Word
- Excel
- OneDrive
- Effective Team Leadership
- Microsoft 365
- Public speaking
- Effective Leadership
- Project Management
- Prioritization and Scheduling
- Service Excellence
- Effective Communication
- Task Prioritization Skills
- Keen Observation Skills
- Restorative Practices
Languages
Spanish
Professional Working
Timeline
Clerical Supervisor
County of Ventura
05.2024 - 02.2025
Admitting Representative
Community Memorial Hospital
09.2023 - 05.2024
Volunteer Firefighter
Ventura County Fire Dept.
09.2003 - 05.2009
Senior Sales Consultant Manager
Best Buy / Pacific Sales
07.1999 - 08.2023
SHRM/CPLP - Professional Human Resources Management
Cal Poly Pomona
Associates - Fire Technology/General Education
Ventura College/Oxnard College
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