Mary Grace Soleta
Burnaby
Summary
Experienced Clerical Supervisor at VGH, Ambulatory Care, with a strong background in team leadership and staffing coordination. Successfully supported operations across 24 clinics by improving staff scheduling and optimizing workflows for a team of 44 clerical staff. Known for a collaborative approach to problem-solving and building strong staff relationships, contributing to smoother operations and a positive workplace environment. Skilled in inventory management and clear, effective communication.
Overview
4
4
years of professional experience
Work History
Clerical Supervisor
Vancouver Coastal Health
10.2023 - Current
- Supervised a team of 44 clerical staff in 24 busy medical clinics, ensuring smooth daily operations and efficient workflow.
- Established and upheld an organized clerical staff scheduling system, optimizing staff availability and coverage.
- Proactively evaluated and resolved staffing issues, including absences and shortages, ensuring continuous clinic operations.
- Determined and troubleshot difficult situations to provide effective solutions, maintaining high operational standards.
- Delegated tasks to clerical staff to enhance clinic efficiency and support overall operations.
- Regularly reviewed attendance and made necessary adjustments before submitting payroll, ensuring accuracy.
- Processed leave requests (LOA’s, PMA’s, and vacations), ensuring sufficient staffing coverage at all times.
- Managed and maintained cheque request documentation, ensuring financial accuracy and compliance.
- Collaborated with management in meetings to address challenges, review clinic progress, and contribute to management strategies.
- Created and distributed correspondence to staff, communicating updates on new policies and procedural changes.
- Monitored and maintained inventory of office supplies and equipment to avoid shortages and ensure continuous clinic operations.
- Responsible for ordering office supplies and work-from-home devices for staff, ensuring seamless remote operations.
- Focused on completing projects assigned by the manager with a strong emphasis on timely delivery and accuracy.
- Upheld a positive workplace culture by helping conduct monthly staff appreciation events, fostering stronger connections between leadership and staff.
Booking Clerk/Administrative Secretary
Vancouver Coastal Health
11.2020 - 10.2023
- Efficiently managed and scheduled patient appointments, optimizing daily workflow and reducing wait times.
- Oversaw and sustained the team's schedule to ensure structured workflow.
- Demonstrated exceptional customer service by promptly and courteously responding to patient inquiries and resolving scheduling issues.
- Coordinated with medical staff to prioritize urgent cases and maintain an efficient patient flow.
- Participated in a weekly staff team meeting to discuss pending and current issues that need to be addressed and resolved.
- Conducted regular inventory assessments to track and manage stock levels, ensuring accuracy and efficient supply management.
- Cooperated with team members to achieve project goals and provided valuable support in various tasks, contributing to successful completion of projects. Executed clerical tasks, including referral management, data collection, meticulously updating schedule slates, room allocation.
Education
Diploma - Medical Office And Laboratory Assistant
MTI Community College
Surrey, BC2006
Bachelor of Science - Bachelor of Science in Medical Technology
University of Baguio, Philippines
Philippines2003
Skills
Team Leadership & Supervision
Staffing & Scheduling Management
Problem Solving & Decision Making
Payroll & Attendance Management
Leave Processing (LOA, PMA, Vacations)
Communication & Correspondence
Inventory Management
Collaboration & Teamwork
Project Management & Timely Completion
Office Supply & Device Procurement
Staff Engagement & Appreciation Initiatives
Clerical Operations
Timeline
Clerical Supervisor
Vancouver Coastal Health
10.2023 - Current
Booking Clerk/Administrative Secretary
Vancouver Coastal Health
11.2020 - 10.2023
Diploma - Medical Office And Laboratory Assistant
MTI Community College
Bachelor of Science - Bachelor of Science in Medical Technology
University of Baguio, Philippines
Similar Profiles
Shannon Lee Hope McboyleShannon Lee Hope Mcboyle
Care Aide Various Areas at Vancouver Coastal Health Authority/Northern HealthCare Aide Various Areas at Vancouver Coastal Health Authority/Northern Health
Cecilia LenahanCecilia Lenahan
Health Unit Coordinator at Fraser Health Authority, Vancouver Coastal HealthHealth Unit Coordinator at Fraser Health Authority, Vancouver Coastal Health
Maila LeupoldMaila Leupold
Occupational Therapist at Vancouver Coastal HealthOccupational Therapist at Vancouver Coastal Health