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Stacy Rathwell
Swift Current,SK
Work Preference
Summary
Dynamic Parts Sales Associate with a proven track record at Great West Auto Electric Ltd., excelling in customer relationship building and problem-solving. Recognized for enhancing customer satisfaction through effective communication and accurate order processing. A dependable team player, skilled in inventory management and committed to achieving goals in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Parts Sales Associate
Great West Auto Electric Ltd.
Swift Current, SK
03.2010 - Current
- Assisted customers in identifying and selecting automotive parts to meet their needs.
- Maintained accurate inventory levels and organized stock for efficient access.
- Utilized point-of-sale systems to process transactions quickly and accurately.
- Provided product knowledge and technical support to enhance customer satisfaction.
- Trained new staff on operational procedures and product information effectively.
- Resolved customer inquiries and complaints promptly to maintain positive relationships.
- Utilized computer systems proficiently for order processing, inventory management, and reporting purposes.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Assisted customers in finding appropriate parts promptly.
- Provided exceptional customer service, resulting in repeat business and positive word-of-mouth referrals.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Processed customer orders accurately and timely, improving overall satisfaction rates.
- Responded promptly to phone inquiries regarding available parts or order status, providing excellent communication at all times.
- Assisted in the training of new hires, contributing to a knowledgeable and efficient workforce.
- Handled returns and exchanges professionally, resolving issues quickly to maintain customer satisfaction.
Service Writer
Cypress Motors.
Swift Current, SK
05.2007 - 01.2010
- Provided exceptional customer service by addressing inquiries and concerns effectively.
- Collaborated with technicians to ensure accurate service estimates and timely repairs.
- Managed appointment scheduling, optimizing workflow for service department efficiency.
- Documented vehicle service history and maintenance records to enhance customer trust.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Stayed up-to-date on technical knowledge through continuous education courses and manufacturer-provided training materials.
- Presented different repair options to customers to help each person make appropriate choices.
Tire Technician
Kal Tire
Swift Current, SK
06.2004 - 11.2006
- Installed and balanced tires for various vehicles ensuring optimal performance.
- Conducted thorough inspections to identify tire wear and potential issues.
- Assisted customers in selecting appropriate tires based on vehicle specifications.
- Maintained inventory of tire stock, facilitating efficient workflow and organization.
- Trained junior technicians on safety protocols and proper tire installation techniques.
- Implemented process improvements to enhance service speed and accuracy in tire changes.
- Developed training materials to streamline onboarding processes for new technicians.
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Improved customer satisfaction by providing timely and accurate tire services.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
Feed Mill Operator
Cargill Animal Nutrition
Lethbridge, AB
08.1999 - 09.2003
- Operated and maintained feed mill machinery for optimal production efficiency.
- Monitored ingredient quality and adjusted formulations to ensure consistency.
- Implemented safety protocols, reducing workplace incidents and enhancing team awareness.
- Collaborated with team members to streamline production processes and improve workflow.
- Conducted regular maintenance checks on machinery to minimize downtime and disruptions.
- Analyzed production data to identify areas for process improvements and cost savings.
- Led initiatives for inventory management, ensuring accurate stock levels of raw materials.
- Enhanced product quality by monitoring grinding, mixing, and pelleting processes for optimal results.
- Participated in regular training sessions and workshops to stay current on industry best practices, enhancing overall performance within the feed mill operation.
- Collaborated with team members to maintain a safe and efficient work environment, adhering to safety protocols at all times.
- Supported plant management by providing accurate reports on production metrics, inventory levels, and equipment performance.
Education
J.D. - Business Administration
Lethbridge College
LethbridgeSkills
Quick learner
Customer relationship building
Dependability
Goal-oriented mindset
Follow-up skills
Team collaboration
Problem-solving skills
Verbal and written communication
Clean driving record
Email communication
Languages
English
Professional Working
Timeline
Parts Sales Associate
Great West Auto Electric Ltd.
03.2010 - Current
Service Writer
Cypress Motors.
05.2007 - 01.2010
Tire Technician
Kal Tire
06.2004 - 11.2006
Feed Mill Operator
Cargill Animal Nutrition
08.1999 - 09.2003
J.D. - Business Administration
Lethbridge College