Lisa Chartrand
Timmins,Canada
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Parts Sales Associate
Guiho Saw Sales and Marine Limited
04.2017 - Current
- Coordinated with service department staff to ensure timely delivery of required parts for repairs or installations.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Utilized computer systems proficiently for order processing, inventory management, and reporting purposes.
- Assisted customers in finding appropriate parts promptly.
- Stocked and managed stock of parts.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Responded promptly to phone inquiries regarding available parts or order status, providing excellent communication at all times.
Administrative Clerk
Guiho Saw Sales and Marine Limited
04.2017 - Current
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Organized and maintained paper documents and electronic files.
Bus Driver
First Student Canada
08.2014 - Current
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
RCSCC 101 Tiger
Canadian Armed Forces
05.2004 - Current
- Developed leadership skills through participation in officer development programs and mentoring initiatives.
- Empowered subordinates by providing constructive feedback on their performance, allowing for continuous growth and development.
- Demonstrated adaptability under pressure, maintaining composure during challenging situations and high-stress environments.
- Range coach for the cadets
Limo Driver
First Class Limo
03.2009 - 01.2014
- Provided personalized assistance to passengers with special needs or requests, showcasing adaptability and commitment to quality service.
- Utilized GPS navigation systems proficiently to determine the most efficient routes based on real-time traffic conditions, reducing overall travel time.
- Managed scheduling and route planning for multiple trips daily, resulting in maximized efficiency and prompt arrivals at all locations.
- Developed strong relationships with local businesses and hotels, leading to a consistent stream of referrals for transportation services.
- Developed strong rapport with clientele by consistently delivering exceptional service, leading to repeat business and positive word-of-mouth referrals.
- I owned the company with my husband
Sales Associate
Zellers Department Store
10.2003 - 11.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Waitress
Zellers Restaurant
05.1999 - 10.2003
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
Server
Deerhurst Resort
05.1998 - 09.2003
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
High School Diploma -
Almaquin Highlands Secondary School
South River, ON06-2000
Skills
- Quick learner
- Customer relationship building
- Dependability
- Goal-oriented mindset
- Parts identification
- Ordering parts
- Customer service
- Improving customer satisfaction
- Clean driving record
- Email communication
- Teamwork
Languages
English
Certification
WHIMIS Training each year
Canadian Forces Basic Officer Qualification Course
Canadian Forces Military Occupation Course (MOC)
Canadian Forces Marksmanship Course
Canadian Forces Range Safety Officer Course
Canadian Forces Intermediate Officer Training Course
Positive Youth Development Course
Safe Driving Course
Canadian Red Cross First Aid Training 2025
Service Excellence Certificate
Ontario Drivers License Class B
Timeline
Parts Sales Associate
Guiho Saw Sales and Marine Limited
04.2017 - Current
Administrative Clerk
Guiho Saw Sales and Marine Limited
04.2017 - Current
Bus Driver
First Student Canada
08.2014 - Current
Limo Driver
First Class Limo
03.2009 - 01.2014
RCSCC 101 Tiger
Canadian Armed Forces
05.2004 - Current
Sales Associate
Zellers Department Store
10.2003 - 11.2012
Waitress
Zellers Restaurant
05.1999 - 10.2003
Server
Deerhurst Resort
05.1998 - 09.2003
High School Diploma -
Almaquin Highlands Secondary School