Stacy MacDonald
Oshawa,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Customer Care Ambassador
Rogers Communications
01.2011 - 01.2024
- Applied best practices in customer service, sales, and employee management to exceed organizational goals.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Managed department call volume of 40 calls per day and coordinated department schedules to maximize coverage during peak hours.
Customer Care Loyalty Program
Rogers Communications
01.2011 - 01.2024
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Used various market research tools and techniques to gather, analyze and interpret data.
- Utilized specialized software to capture and process data.
- Identified appropriate marketing channels and target customers for campaigns.
- Conducted primary and secondary research to better understand customer needs and behaviors.
Moves Concierge Department
Rogers Communications
01.2011 - 01.2024
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained high level of professionalism and discretion when dealing with customers.
Support Specialist Learning Team
Rogers Communications
01.2011 - 01.2024
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Facilitated and taught new skill sets to existing employees.
Backfill for Mangers Support
Rogers Communications
01.2011 - 01.2024
- Preplanned daily activities and managed crew productivity to meet job schedule.
- Motivated workers using strong communication and leading by example.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Prepared and submitted reports on job progress and safety conditions to upper management.
CEL Program for New Hires/ Teaching/ Virtual Online Learning
Rogers Communications
01.2011 - 01.2024
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Assisted with new hires via remotely to learn the systems , teach them the steps to take in the systems to give world class customer service to our customers.
Painter
Certa Pro Painters
01.2008 - 01.2011
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Repaired wall holes and scrapes.
Education
Micro Business Applications Diploma - College Student Counseling And Personnel Services
Toronto School of Business
Pickering ON 06.1997
Skills
- Many years of successful experience in customer service
- Have proven myself to be a valuable member of many teams, demonstration leadership, communication, loyalty & a strong work ethic Lead by example and treat others with respect
- Always focusing on the customer, internal and external
- Able to set and achieve goals in a fast-paced environment
- Flexible, cooperative, and efficient
- Exceptionally dependable and reliable
- Able to deal effectively with a diverse clientele
- Excellent judgment and sound decision-making skills
- Ability to deescalate with compassion and understanding
- Team Management
- Customer Service
- Problem-Solving
- Adaptability
References
Available Upon Request
Languages
English
Full Professional
Timeline
Customer Care Ambassador
Rogers Communications
01.2011 - 01.2024
Customer Care Loyalty Program
Rogers Communications
01.2011 - 01.2024
Moves Concierge Department
Rogers Communications
01.2011 - 01.2024
Support Specialist Learning Team
Rogers Communications
01.2011 - 01.2024
Backfill for Mangers Support
Rogers Communications
01.2011 - 01.2024
CEL Program for New Hires/ Teaching/ Virtual Online Learning
Rogers Communications
01.2011 - 01.2024
Painter
Certa Pro Painters
01.2008 - 01.2011
Micro Business Applications Diploma - College Student Counseling And Personnel Services
Toronto School of Business
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