Kajalpreet Kaur
Kitchener
Summary
Customer Care Ambassador with proven expertise at BMO AirMiles in enhancing client satisfaction through proactive problem-solving and effective communication. Skilled in travel arrangements and payment processing, I excel at tailoring solutions to meet individual needs, driving repeat business and fostering lasting relationships. Committed to delivering exceptional service in high-pressure environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Care Ambassador
BMO AirMiles
05.2024 - Current
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Conducted thorough research to resolve customer inquiries, providing timely solutions that exceeded expectations.
- Maintained in-depth knowledge of products and services to provide accurate information and recommendations tailored to individual needs.
- Managed high call volumes while maintaining composure under pressure, ensuring each interaction was handled calmly and professionally.
- Reduced customer complaints with proactive problem-solving strategies and a focus on clear communication.
Travel Agent
Uppal Travel
01.2019 - 12.2023
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Followed up with customers to increase customer service with travel plans.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Generated repeat business through proactive follow-up with past clients, soliciting feedback on their experiences and offering tailored recommendations for future trips.
Customer Service Cashier
Tim Hortons
08.2018 - 01.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
Housekeeping Room Attendant
Deluxe Inn & Suites
10.2017 - 08.2018
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Education
Diploma in Tourism- Travel Services Management
Humber Institute of Technology And Advanced Learning
Toronto, None04-2018
Skills
- Call center experience
- Payment processing
- Customer satisfaction measurement
- Travel Arrangements
- Communication skills
- Email management
- Customer relations
- Sales support
- Proficient in Microsoft Excel
- Teamwork
- Problem-solving skills
- Understanding customer needs
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- TICO Certificate
- Manulife Certificate
- Sabre Proficiency
Timeline
Customer Care Ambassador
BMO AirMiles
05.2024 - Current
Travel Agent
Uppal Travel
01.2019 - 12.2023
Customer Service Cashier
Tim Hortons
08.2018 - 01.2019
Housekeeping Room Attendant
Deluxe Inn & Suites
10.2017 - 08.2018
Diploma in Tourism- Travel Services Management
Humber Institute of Technology And Advanced Learning
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