Stacey White
Tory Hill,Canada
Overview
11
11
years of professional experience
Work History
Guest Services Associate
Haliburton Forest & Wildlife Reserve
05.2024 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
- Gave information about area attractions and provided directions.
- Engaged guests entering facility and offered to assistance with wayfinding.
- Assisted guests with special requests to ensure a memorable stay and exceptional service.
- Handled phone calls professionally, directing callers to appropriate departments or providing information as needed.
- Contributed towards maintaining safety protocols within the property by reporting any suspicious activity or security concerns.
- Booked appointments, accepted payments and answered guest questions.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
General labourer/Office admin
White Timber Co. Inc
12.2019 - Current
- All business operations-planning, bookkeeping, payroll, community relations
- Handled heavy machinery in landscaping sector, including skid steer and mini excavator.
- Provided yearly financial reports to accountants
- Landscaping waterfront properties, homes-driveway installs, retaining walls, steps, patios, fire pits, gardens, building demolitions, septic bed installs
Cashier/Paint Associate
Home Hardware
09.2016 - 06.2023
- Customer Service, cash handling, refunds and exchanges, basic math skills
- Strong product knowledge and understanding of customer base
- Attention to detail, team work, time management
- Make paint while keeping customers happy
- Manage freight in that dept
- Basic knowledge of all paint dispensers and various paint brands
- Service desk attendant, problem solving, answering phones and directing customer calls, fast & effective service to customer concerns and injuries
Content Tech
FirstOnSite Restoration Co.
04.2014 - 03.2016
- Professionally cleaned buildings, private and commercial
- Packed and moved contents to be cleaned, stored, and returned to customers
- Professionally cleaned and restored contents
- Demolition and clean-up of damaged buildings
Education
Health Care Aide Certificate - undefined
Loyalist College
Bancroft, ONGeneral Education Diploma - undefined
Skills
- Consistently maintain workplace cleanliness
- Demonstrated ability to pay close attention to detail and accuracy
- Excel in a fast-paced work environment, alone or as part of a team
- Known for providing friendly customer service
- Understand the importance of promoting customer loyalty
Timeline
Guest Services Associate
Haliburton Forest & Wildlife Reserve
05.2024 - Current
General labourer/Office admin
White Timber Co. Inc
12.2019 - Current
Cashier/Paint Associate
Home Hardware
09.2016 - 06.2023
Content Tech
FirstOnSite Restoration Co.
04.2014 - 03.2016
Health Care Aide Certificate - undefined
Loyalist College
General Education Diploma - undefined
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