Stacey Walker
Orillia,ON
Summary
Seeking a part time position as an organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
9
9
years of professional experience
Work History
Customer Care Representative
Teletech
09.2002 - 09.2009
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Managed high call volume with exceptional professionalism and efficiency.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Identified opportunities for upselling or cross-selling products during interactions, increasing revenue generation potential.
Dining Room Supervisor
King's Buffet
12.2000 - 05.2002
- Safely opened/closed establishment doors, financially opened/closed establishment registers.
- Enhanced customer satisfaction by providing exceptional dining experiences and promptly addressing concerns.
- Streamlined operations for increased efficiency by supervising staff, delegating tasks, and ensuring adherence to policies.
- Maintained a clean and safe dining environment with regular inspections and thorough training of staff members.
- Reduced wait times by efficiently managing reservations, seating arrangements, and the flow of service during peak hours.
- Maximized table turnover rates by effectively monitoring service pacing while maintaining an attentive atmosphere for diners.
- Opening
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Education
Certificate Sept 2023 - August 2028 -
Smart Serve Certified
Graduate Certificate - Veterinary Assistant
Georgian College of Applied Arts And Technology
Orillia, ON08.2017
RPN - Registered Practical Nursing
Georgian College of Applied Arts And Technology
Barrie, ON01.1996
2 Yr Diploma - Legal Administration
Georgian College of Applied Arts And Technology
Barrie, ON04.1993
Skills
- Strong Interpersonal Skills Attentive to Details
- Excellent Mathematical & Financial Capabilities
- Promotional Support & Brand Representation
- Needs Assessment Billing Adjustments and Refunds
- Multitasking Abilities Independent/Team Player
- Strong Public Relation Skills
Timeline
Customer Care Representative
Teletech
09.2002 - 09.2009
Dining Room Supervisor
King's Buffet
12.2000 - 05.2002
Certificate Sept 2023 - August 2028 -
Smart Serve Certified
Graduate Certificate - Veterinary Assistant
Georgian College of Applied Arts And Technology
RPN - Registered Practical Nursing
Georgian College of Applied Arts And Technology
2 Yr Diploma - Legal Administration
Georgian College of Applied Arts And Technology