Summary
Overview
Work History
Education
Skills
Volunteer
Timeline
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Stacey Schierau

Port Moody,BC

Summary


Well-organized and friendly professional with over 25 years experience performing various roles ranging from customer service to project management. An enthusiastic team player and reliable employee with a proven ability to prioritize tasks and meet deadlines.


Overview

24
24
years of professional experience

Work History

Business Analyst

Telus
05.2006 - 08.2023
  • Business analyst on many agent-facing application projects for two
    consumer lines of businesses (Mobility and Home Solutions).
  • Facilitated requirement gathering workshops
  • Work with cross-functional teams to address change management needs for frontline team members
  • Provide regular updates and presentations to key business stakeholders and partners
  • Organizing and facilitating requirements-elicitation sessions with internal stakeholders
  • Optimized workflow processes to enhance overall productivity and achieve operational excellence.
  • Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.

Customer Service Representative

Telus
02.2000 - 03.2002
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Demonstrated a consistent track record of success in managing challenging customer situations, resulting in increased trust and loyalty from both customers and colleagues.
  • Utilized strong problem-solving skills to diagnose issues and provide effective solutions promptly.
  • Lead peers through sales training and credit negotiation training to improve Average Revenue Per Unit and reduce overall credits.

Education

Professional Development Studies:

High School Diploma -

Nanaimo District Secondary School
Nanaimo, BC
06.1988

Skills

  • Customer service
  • Excellent communication and interpersonal skills
  • Intermediate skill in all Microsoft Office and Google Office applications
  • Highly organized
  • Accounting skills
  • Managing budgets
  • Verbal and written communication
  • Attention to detail and accuracy of work

Volunteer

Treasurer - U13 Port Moody minor hockey team
Manager - U15 Coquitlam soccer team 

Kidsport - assist customers at Equipment sale

Grouse Mountain Tyee - kitchen assistant, cashier

PAC Treasurer - Glenayre Elementary

Greater Vancouver Food Bank - food sorter and distributor


Timeline

Business Analyst

Telus
05.2006 - 08.2023

Customer Service Representative

Telus
02.2000 - 03.2002

Professional Development Studies:

High School Diploma -

Nanaimo District Secondary School

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Stacey Schierau