Emeka Ezeanah
Toronto,ON
Summary
Results-driven professional with extensive experience in finance, accounting, data analytics, and customer service. Skilled in financial management, business intelligence, compliance, and strategic decision-making. Expertise in leveraging data-driven insights, implementing automation strategies, and optimizing business operations. Demonstrated proficiency in financial modeling, forecasting, and internal controls. Strong problem-solving and communication skills. Adaptable and detail-oriented leader with a track record of success in banking, corporate finance, healthcare, food production, and customer service sectors.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Analyst
Pasco Foods Ltd
05.2023 - 09.2024
- Streamlined business processes by identifying inefficiencies and implementing automation strategies, leading to a 20% increase in operational efficiency and a 15% reduction in costs, directly impacting business performance
- Conducted advanced market analysis and applied predictive models to provide actionable business insights, contributing to a 10% increase in annual revenue by guiding data-driven decision-making
- Developed and deployed performance dashboards to track key metrics, providing management with real-time, data-backed insights that improved business decisions and overall strategy
- Led cross-functional collaboration between IT, finance, and production teams to enhance data collection and reporting accuracy, improving forecasting accuracy by 25%
- Conducted cost-benefit analyses on proposed business initiatives, optimizing resource allocation and contributing to a 12% improvement in profit margins
- Designed and implemented an inventory management system that reduced stock discrepancies by 30% and minimized waste through improved demand forecasting
- Spearheaded the automation of financial reporting processes, reducing reporting time by 40% and enhancing the accuracy of financial insights used for strategic planning
- Provided strategic advice on supply chain optimization, reducing delivery lead times by 18% and improving vendor relationship management
- Trained key stakeholders on business intelligence tools and data visualization techniques, enhancing data literacy across departments
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
Research Data Analyst II (co-op)
Centre of intelligence of Things, University of Bolton
01.2023 - 09.2024
- Developed interactive dashboards and automated reporting systems, improving data accessibility and reducing reporting time by 50%
- Designed machine learning models for predictive analytics, enhancing research accuracy and decision-making efficiency
- Automated data processing workflows, minimizing human error and improving consistency by 40%
- Provided data-driven insights to research teams, enhancing the credibility and impact of academic publications
- Developed advanced statistical models to accurately predict trends and patterns, informing strategic planning efforts.
- Fostered a collaborative work environment by sharing knowledge, resources, and insights with fellow team members, promoting a culture of continuous learning and improvement.
- Assessed the validity of various analytical methods by rigorously testing their applicability to specific research questions or contexts.
Team Lead - Financial
First Bank of Nigeria Ltd
06.2019 - 01.2023
- Managed payroll processing for over 5000 employees, ensuring accurate and timely salary payments while maintaining compliance with labor laws and tax regulations
- Oversaw end-to-end tax return management, including corporate tax filings, VAT remittances, and statutory deductions, reducing tax discrepancies by 20%
- Led financial planning and analysis, improving budget accuracy and aligning corporate financial strategies with regulatory requirements
- Supervised financial reporting, reducing reporting errors by 30% through automation and enhanced reconciliation techniques
- Implemented risk assessment frameworks that improved internal controls and compliance, reducing audit discrepancies and financial exposure
- Conducted financial modeling and valuation for investment decisions, optimizing capital allocation and improving financial performance
- Spearheaded cost-reduction initiatives that decreased operational expenses by 15% through process optimization and strategic resource allocation
- Managed the implementation of digital payment systems, enhancing transaction efficiency and reducing processing time by 25%
- Provided financial insights and recommendations to senior management, supporting strategic growth and risk management
- Mentored and supervised junior financial analysts, enhancing team performance and analytical capabilities
Customer Service Executive
First Bank of Nigeria
06.2017 - 07.2019
- Provided frontline customer service, addressing inquiries, resolving complaints, and ensuring customer satisfaction
- Promoted and cross-sold banking products and services, increasing revenue and customer retention
- Processed transactions, account openings, and financial advisory services, contributing to business growth
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
Finance Officer
Ken Jones Enterprises
03.2015 - 06.2017
- Managed all accounting operations, including accounts payable/receivable, payroll processing, and financial reconciliations
- Ensured compliance with internal policies and government regulations, mitigating financial risks and improving audit performance
- Conducted financial planning and budgeting, optimizing resource allocation and cost control
- Safeguard company assets through rigorous internal controls and compliance monitoring
Education
Master of Science - Data Analytics and Technologies
University of Bolton
06.2024
Bachelor of Science - Accounting
Delta State University
04.2014
Skills
- Experience with T1, T2, or T4 forms
- Basic understanding of GST/HST
- Experience with accounting software (QuickBooks, Sage, Microsoft Excel)
- Advanced Statistical skills
- Proficiency in SQL
- Microsoft Excel and SQL skills
- Data cleaning and preparation
- Financial Modeling & Valuation
- Budgeting & Forecasting
- Payroll Management
- Tax Compliance & Audit Readiness
- Data Analytics & Visualization (Power BI, Tableau, Excel)
- Programming (Python, R, SQL)
- Machine Learning & Predictive Analytics
- Process Automation & Efficiency Improvement
- ERP & Accounting Software (QuickBooks, Sage, Microsoft Excel)
- Internal Controls & Risk Management
- Project Management skills with focus on Agile and Lean
- Collaborative and Team building skills
- Strategic Decision-Making
- Financial & Business Analysis
- Leadership & Team Management
- Effective Communication & Presentation
- Agile & Lean Project Management
- Customer Service & Relationship Management
- Problem-Solving & Critical Thinking
- Compliance & Regulatory Adherence
- Data Privacy & Security Knowledge
- Financial analysis
- Predictive modeling
- Machine learning
- Data analysis
- Process optimization
- Customer service
- Dashboard development
- Requirements gathering
- Microsoft Office Suite
- Microsoft Excel mastery
- Workflow Analysis
- Strategic planning
- KPI tracking
- SQL proficiency
- Database management
- Gap analysis
- Risk assessment
- Systems analysis
- Stakeholder management
- Data mapping
- Forecasting and planning
- CRM systems
- Cost-benefit analysis
- Business process modeling
- Data mining
- Operational reporting
- SAP
- Technical writing
- Competitive analysis
- IIBA methodologies
- Traffic analysis
- Time management
- Attention to detail
- Multitasking and organization
- Analytical thinking
- Agile methodologies
Accomplishments
- Designed a workflow solution for [Company name], resulting in [Positive outcome].
- Developed an organizational change management strategy for [Number] employees as a Lead Analyst.
- Marketing Consulting - Advised and assisted major computer companies, small businesses and non-profit organizations in business startup, business plans, marketing, public relations and communications with a 95% success rate.
- Led team to meet [Number]% of SLAs by streamlining business processes and identifying areas for improvement.
Certification
- Certified Associate in Project Management (CAPM), 03/25
- Financial Modelling and Valuation Analyst (FMVA), 07/22, Corporate Finance Institute (CFI), Canada
- Associate Chartered Accountant (ACA), 05/21, Institute of Chartered Accountants of Nigeria (ICAN)
- WHMIS 2015 Training, 2024
- Level 2 Hygiene and Safety Certificate for Manufacturing, 2024
- Basic Life Support (HCP) Certificate, 2024
- Standard First Aid CPR/AED (Level C) Certificate, 2024
Languages
English
Professional Working
Affiliations
- IEEE
- ICAN
- ACE
Timeline
Business Analyst
Pasco Foods Ltd
05.2023 - 09.2024
Research Data Analyst II (co-op)
Centre of intelligence of Things, University of Bolton
01.2023 - 09.2024
Team Lead - Financial
First Bank of Nigeria Ltd
06.2019 - 01.2023
Customer Service Executive
First Bank of Nigeria
06.2017 - 07.2019
Finance Officer
Ken Jones Enterprises
03.2015 - 06.2017
Master of Science - Data Analytics and Technologies
University of Bolton
Bachelor of Science - Accounting
Delta State University
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