Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Stacey Rivera

Van Nuys

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

14
14
years of professional experience
1
1
year of post-secondary education

Work History

Customer Service Representative

West Coast Pet Memorial
Sun Valley
02.2019 - Current
  • Assisted clients in selecting appropriate pet memorial services and products.
  • Handled customer inquiries via phone, email, and in-person effectively.
  • Processed orders and managed accounts.
  • Educated clients on the importance of memorializing their pets compassionately.
  • Answered customer inquiries and provided accurate information regarding products and services.

Dental Receptionist

Family Dental Center
Sun Valley
08.2017 - 01.2019
  • Coordinated patient intake processes and maintained accurate records.
  • Handled patient inquiries and provided excellent customer service daily.
  • Answered incoming calls, scheduled appointments, and confirmed patient visits.
  • Verified patient's eligibility for benefits under various insurance plans.

Manger

Shakey's Pizza Parlor
Reseda
03.2013 - 06.2017
  • Oversaw daily operations to ensure efficient service delivery.
  • Managed staff schedules to optimize labor resources.
  • Trained new team members on customer service standards.
  • Implemented inventory control procedures to maintain stock levels.
  • Resolved customer complaints promptly to ensure satisfaction.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Dental Assistant

Dental Office
North Hollywood
02.2012 - 12.2012
  • Prepared treatment rooms by sterilizing equipment and maintaining cleanliness standards.
  • Assisted dentists during procedures, ensuring instruments were ready and organized.
  • Educated patients on oral hygiene practices and post-treatment care instructions.
  • Managed patient records, updating information and scheduling appointments efficiently.

Education

Associate’s Degree - Dental Assistant

Concorde Career College
North Hollywood, California
08.2011 - 09.2012

Northridge Academy High School
Northridge, CA

Skills

  • Customer service
  • Customer inquiries
  • Client education
  • Retail store support
  • Staff training
  • Problem-solving
  • Critical thinking
  • Effective communication
  • Conflict resolution
  • Strong teamwork

Languages

English
Professional
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Customer Service Representative

West Coast Pet Memorial
02.2019 - Current

Dental Receptionist

Family Dental Center
08.2017 - 01.2019

Manger

Shakey's Pizza Parlor
03.2013 - 06.2017

Dental Assistant

Dental Office
02.2012 - 12.2012

Associate’s Degree - Dental Assistant

Concorde Career College
08.2011 - 09.2012

Northridge Academy High School
Stacey Rivera