Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Stacey Hall

Cobourg,ON

Summary

Accomplished esthetician and business owner with a proven track record at Aesthetically Stacey and Dollar Tree, enhancing customer satisfaction and streamlining operations. Skilled in relationship building and financial management, I excel in creating efficient business processes and leading teams to exceed client expectations, achieving significant repeat business and referrals.

Overview

7
7
years of professional experience

Work History

Owner/Esthetician

Aesthetically Stacey
06.2022 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Manager

Dollar Tree
09.2023 - 11.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Front Desk Executive

Northumberland Heights Spa and Wellness
03.2019 - 06.2023
  • Handled confidential information securely by adhering to data privacy regulations and company protocols.
  • Assisted guests with reservation modifications, cancellations, and special requests.
  • Managed high call volumes, addressing inquiries and directing calls to appropriate departments.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.

Guest Services Manager

Boston Pizza
08.2017 - 12.2017
  • Enhanced internal communication by developing clear guidelines for interdepartmental collaboration related to guest requests or concerns.
  • Supervised a team of front desk agents, ensuring adherence to policies, procedures, and top-notch customer service standards.
  • Optimized scheduling practices to ensure adequate coverage during peak times while controlling labor costs effectively.
  • Led weekly team meetings to communicate upcoming promotions and current metrics.

Education

Diploma - Community Service Worker

Trillium College
Peterborough, ON
12.2014

Diploma -

Campbellford District High School
Campbellford, ON
06.2010

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Client Service
  • Staff Management
  • Marketing
  • Team Oversight
  • Financial Management
  • Staff hiring
  • Business Administration
  • Consulting
  • Sales Leadership
  • Marketing tactics
  • Social media control
  • Attention to Detail
  • Customer Service
  • Decision-Making
  • Teamwork and Collaboration
  • Team Leadership
  • Customer Service Management
  • Effective leader
  • Scheduling
  • Inventory Management
  • Desktops, Laptops, and Mobile Devices
  • Delegating Work

Languages

English
Full Professional

Timeline

Manager

Dollar Tree
09.2023 - 11.2023

Owner/Esthetician

Aesthetically Stacey
06.2022 - Current

Front Desk Executive

Northumberland Heights Spa and Wellness
03.2019 - 06.2023

Guest Services Manager

Boston Pizza
08.2017 - 12.2017

Diploma - Community Service Worker

Trillium College

Diploma -

Campbellford District High School

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Stacey Hall