Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Angelique Gauthier

Russell ,Ontario

Summary

A creative business owner with an exceptional background spent in the customer service industry. Proven leader with an engaging demeanor and success working in the most demanding environments.

Overview

16
16
years of professional experience

Work History

Owner/Esthetician

Buff Beauty Mobile Spa
12.2014 - Current
  • Provide all esthetic services such as facials, manicures, pedicures, hair removal, and body treatments
  • Continuously training employees/estheticians with various esthetic treatments provided
  • Hiring of subcontractor employees
  • Provide all business/entrepreneurial duties such as Financing/Accounting, Management, Marketing, Human Resources, Customer service, Payroll, Administrative, and Social Media.
  • Manage day-to-day business operations.
  • Develop and maintain strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Esthetician

Warren Chase grooming for men
11.2013 - 08.2016
  • Provided many aesthetic services to clients such as facials, manicures, pedicures, hair removal, and body treatments
  • Operated cash duties
  • Greeted clients
  • Retrieved information for client follow-ups
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
  • Kept up to date with patient profiles.
  • Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
  • Fostered friendly, warm, and exceptional customer experience.

Data entry clerk/Administrative Assistant

Citizenship and Immigration Canada
10.2009 - 07.2013
  • Gathered patient medical immigration files for provinces
  • Completed data entry tasks with accuracy and efficiency.
  • Communicated with internal and external stakeholders by telephone, fax, mail, and email
  • Notified Public Health Authorities about patients under medical surveillance
  • Advised patients to report to Public Health Authorities
  • Provided administrative support such as dealing with incoming and outgoing correspondence, answering calls and scheduling appointments
  • Retrieved and updated client data
  • Liaised with patients to discuss their medical surveillance status for Inactive TB and/or syphilis
  • Maintained a daily work log
  • Organized and filed electronic documents
  • Worked daily with MS Office, FOSS, MSUCM, CAIPS, RDIMS, and IMS.

Server and Hostess

Moxie's Restaurant
01.2008 - 01.2010
  • Greeted clients at door
  • Booking reservations and answering phones
  • Served food and beverages promptly with focused attention to customer needs.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences
  • Completed table resets by wiping down surfaces and refilling condiments
  • Elevated customer satisfaction through follow-up and enthusiastic customer service.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

Business

Algonquin College
Ottawa, ON
01.2016

Esthetics

Gina's School of Advance Esthetics
Ottawa, ON
08.2006

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Attention to Detail
  • Team Collaboration and Leadership

Languages

English
French

Timeline

Owner/Esthetician

Buff Beauty Mobile Spa
12.2014 - Current

Esthetician

Warren Chase grooming for men
11.2013 - 08.2016

Data entry clerk/Administrative Assistant

Citizenship and Immigration Canada
10.2009 - 07.2013

Server and Hostess

Moxie's Restaurant
01.2008 - 01.2010

Business

Algonquin College

Esthetics

Gina's School of Advance Esthetics

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Angelique Gauthier