Sajid Siddique Rafat
Ottawa,ON
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Customer Experience Sales Floor Associate
Walmart CA
Ottawa, ON
10.2023 - Current
- Greeted customers and provided assistance with their inquiries.
- Assisted customers in making selections based on individual needs and preferences.
- Maintained a clean and organized sales floor area at all times.
- Handled returns of products in accordance with company policies.
- Followed up with customers after purchase to ensure satisfaction with their experience.
- Answered incoming calls from customers seeking product or service information.
- Resolved customer complaints in a professional manner while maintaining excellent customer service standards.
- Communicated effectively with other staff members regarding customer interactions and transactions.
Esports Team Manager
Phantom Esports
Dhaka
01.2019 - 12.2021
- Developed strategies to increase team performance and morale.
- Coordinated with sponsors on promotional activities and events.
- Managed contracts, budgets, and payrolls for players and staff members.
- Organized travel arrangements and accommodations for tournaments.
- Recruited new players, coaches, and other personnel as needed.
- Supervised the daily operations of the esports team.
- Conducted regular meetings with team members to discuss goals, objectives, successes, and challenges.
Education
Bachelor of Economics - Economics
Carleton University
Ottawa, ON09-2027
Skills
- Store maintenance
- Loss Prevention
- Shrinkage Control
- Customer Assistance
- Time Management
- Problem-Solving
- Organizational Skills
Languages
English
Native/ Bilingual
Bengali
Native/ Bilingual
Timeline
Customer Experience Sales Floor Associate
Walmart CA
10.2023 - Current
Esports Team Manager
Phantom Esports
01.2019 - 12.2021
Bachelor of Economics - Economics
Carleton University
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