Summary
Work History
Education
Skills
Certification
Timeline
Work Availability
Languages
Accomplishments
Interests
Quote
Work Preference
Generic
Sandra Slay

Sandra Slay

Patient Care/Administration/ Customer Service
Windsor,Canada

Summary

Professional in healthcare support with experience in dietary services. Expertise in meal preparation, food safety, and nutrition. Strong focus on team collaboration and achieving results. Reliable and adaptable, with skills in communication, organization, and customer service.

Work History

Dietary Aide/Resident Support Aid

Plan A Long Term Care Staffing and Recruitment
11.2024 - Current
  • Supports meal preparation and service in a long-term care setting
  • Assists with food preparation and serving meals
  • Maintains cleanliness in dining and kitchen areas
  • Ensures adherence to dietary restrictions and health/safety standards
  • Provides excellent care and a positive dining experience for residents
  • Assists individuals in a residential setting with daily activities and personal care
  • Supports independent living skills and fosters social engagement
  • Helps with meal preparation and housekeeping

Payment Services Officer

Service Canada
05.2022 - 03.2024
  • Processed and verified payments for government programs (EI, CPP, OAS)
  • Reviewed applications and resolved payment discrepancies
  • Responded to client inquiries following federal policies
  • Ensured accuracy and compliance in payment records
  • Delivered high-quality service in a fast-paced environment

Emergency Care Worker / Generalist

Canadian Red Cross
05.2021 - 12.2021
  • Supports Canadian Red Cross programs and services
  • Performs administrative, operational, and client-focused tasks
  • Coordinates resources and assists with program implementation
  • Provides support to clients and team members
  • Requires adaptability, organization, and commitment to the mission

Medical Office Receptionist

DR. SUSAN SWEET
01.2007 - 10.2021
  • Greet patients and manage front-desk operations
  • Schedule appointments and handle phone calls
  • Verify insurance and update patient records
  • Assist with billing and administrative tasks
  • Ensure confidentiality and a welcoming environment
  • Maintain professionalism in a fast-paced setting
  • Requires strong communication, organization, and attention to detail

Education

Certified - Communications

St.Clair College
Windsor, ON
04-1993

Skills

Patient communication

Food handling safety

Verbal communication

Team collaboration

Detail-oriented

Flexible schedule

Computer skills

Restaurant experience

Meal preparation

Scheduling and planning

Regulations compliance

Menu development

Healthcare

Attention to detail

Multitasking

Organizational skills

Safe food handling

Teamwork and collaboration

Sanitation guidelines

Money handling

Excellent communication

Conflict resolution

Payment processing

Problem-solving abilities

Team leadership

Certification

Certifications and Licenses

Service Excellence Certified August 2024 to Present

CTC 1: Retail Certification Program (ON) December 2024 to December 2029

Cannabis Training Certificate #163570

Food Safety Certification September 2024 to September 2029

Smart Serve September 2024 to September 2029

Police Clearance - Vulnerable Sector February 2025 to July 2025

Driving Licence August 1988 to May 2025 Good clean driving record

Timeline

Dietary Aide/Resident Support Aid

Plan A Long Term Care Staffing and Recruitment
11.2024 - Current

Payment Services Officer

Service Canada
05.2022 - 03.2024

Emergency Care Worker / Generalist

Canadian Red Cross
05.2021 - 12.2021

Medical Office Receptionist

DR. SUSAN SWEET
01.2007 - 10.2021

Certified - Communications

St.Clair College

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Advanced (C1)

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Responded to numerous customer inquiries each day.
  • Updated and maintained database to reflect current and accurate patient records for more than 1500 accounts.
  • Assisted management with the training of new staff members.
  • Assisted management with the training of students in Medical Office Administration, at St. Clair College.

Interests

Comedy

Cooking

Gardening

Craftings

Aquafit

Outdoors

Quote

I’m no longer quite sure what the question is, but I do know that the answer is “Yes.”
Leonard Bernstein

Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Work-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home option

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Sandra SlayPatient Care/Administration/ Customer Service