Sruthi Kolli

Core Responsibilities :

• Manage the Salesforce requests and resolve all payroll and tax issues of US Deloitte employees.
• Coordinate with U.S. based Recruiters, Leaves Team, HR and other stakeholders to resolve employee's payroll issues.
• Interacting with Govt. agencies in United States to get information when employees are on Disability and Paid Family Leave.
• Audit employees Visa status on biweekly bases to make sure that the taxes are appropriately withheld from employee's paychecks.
• Make all the necessary changes to employees records as and when needed to reduce W2C situations at the yearend.
• Resolve all the W2 related issues and help employees in their tax filing.
• Coordinate with various stakeholders to make sure that hiring and separation processed effortlessly.
• Interact with on-site teams across United States on weekly calls to discuss process related updates.
• Handle critical escalations and provide root cause analysis write up.
• Integrity and discretion in dealing with sensitive information and data piracy.
• Verified and submitted timekeeping information for accurate and efficient payroll processing.
• Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
• Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
• Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
• Applied knowledge of regulations, employment law and tax code to keep operations in compliance with applicable standards.
• Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions and retirement plan withholdings.
• Created and managed spreadsheets for leave calculations.
• Reconciled health care benefits, tax contributions and retirement accounts to facilitate large-scale account reconciliations.
• Prepared accounts for scheduled audits and assisted with audit process to facilitate faster completion of tasks.
• Maintained consistent knowledge of multi-state and local tax regulations.
• Verified on-time submission of payroll taxes and within constraints of Internal Revenue Service.
• Documented procedures, identified areas to improve internal controls and gain additional efficiencies and implemented policy changes.

Onboarding:

• Responsible for coordinating with the recruitment team and background verification team for candidate background verification and filing documents.
• Setup employee's profile in SAP as per the documents/forms submitted by the employee.
• Process signing bonus, recruitment advance, Loans and other additional payments.

Exits:

• Responding timely and accurately to inquiries regarding policies and programs including benefits, job transfers, PTO payout, Final Pay queries etc.
• Knowledge of final pay requirements in payroll and experience in
processing for employees.
• Responsible for collecting wage overpayments and outstanding loans during separation.

Additional Responsibilities:

• Auditing all weekly, biweekly and monthly tasks processed by Team Members and provide feedback as and when needed. Identify improvement areas and provide trainings to maintain quality bench mark.
• Support Leadership in all the process initiatives and strive for Process Improvement
• Training new hires and provide floor support as and when needed.
• Provide EOD status report to the management to track SLA's of various tasks.
• Assign volumes to the team and make sure that all urgent requests are handles as per priority.
• Assist leadership in creating monthly dashboards by providing quality metrics of various tasks processed by the team.

Core Responsibilities:

Collection – Order to Cash

• Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
• Identified, researched and resolved billing variances to maintain system accuracy and currency.
• Contacted clients with past due accounts and invalid deductions to formulate payment plans and discuss restructuring options on assigned portfolio.
• Prepared and mailed invoices to customers, processed payments and documented account updates.
• Daily reporting of individual portfolios to track and monitor the past dues.
• Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
• Managed monthly reconciliation schedules for assigned accounts.
• Matched purchase orders with invoices and recorded necessary information.
• Handled day-to-day accounting processes to drive financial accuracy.
• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
• Managed and responded to correspondence and inquiries from customers and vendors.
• Supported management by processing invoices and documents with consistent on-time delivery.
• Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
• Generated invoices upon receipt of billing information and tracked collection progress.
• Reconciled accounts, managed audits and updated financial records with remarkable accuracy.

Credit Management – Order to Cash

• Performed the following 5 steps on credit analysis whenever we receive a mail stating the orders and the account has been blocked.

To check if the customer account blocked has due balance.

To check the customer status through credit tool.

Checking the customer credit limit, if it is more or less than the credit exposure.

Checking the customer payment terms.

To check the customer payment history.

• Sending all the details for approval to the POC and working according to their instructions.
• Uplifting or lessening the credit limit according to customer :

If the customer doesn't pay the due and the orders placed are within the limit then the orders get blocked and we just unblock the orders.

If the customer doesn't pay the due and still places orders more than his credit limit, we block the account, reduce the risk category and reduce the credit limit.

• Updating the payment terms at invoice level in case if there are any changes in invoice payment due to several reasons.

Cash Application – Order to Cash

• Responsible for processing check request, customer payments, and other related account adjustments.
• Download bank statement from bank site and save the same in share drive
• Receive payment on a daily basis (Cheque, EFT and DD) from the customers, the same is posted to the customer's account and cleared against the invoices as per the remittance advice.
• Good knowledge of applying credits and debits returns and wire transfers.
• Processed adjustments, refunds & monthly write offs.
• Perform the tasks of reviewing and reconciling general ledger accounts related to cash application processes.
• Provide necessary back-up cash application coverage to support business requirements
• Working with reconciliation department after the close and do the needful research to offset the entries.
• Handle the tasks of preparing on account cash reports on weekly basis.
• We use SAP (4.6 Version) tool in our day to day work.

Reconciliation – Order to Cash

• Reconciling Accounts Receivables books with General Ledger books.
• Downloading dump from SAP to update in reconciliation template.
• Adjusting Ageing report for reconciliations.
• Updating Reconciliations Standard templates every month.
• Updating Templates with Aging report and GL reports to balance the report.
• Inserting Supporting documents if there is any imbalance.
• Taking reclassification screen shot for JV's (Journal Voucher).

Quality Check

• Doing QC on different cash trackers on payments posted and applied.
• Preparing the report on accuracy and sharing it with leadership fortnightly.