Srushti Modh
BRAMPTON,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Tim Horton’s
Brampton, Ontario
07.2022 - Current
- Directed a team of 15, driving productivity and elevating customer service standards
- Collaborated with team members to improve performance and implement training updates.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Adept at multitasking and inventory control, fostering a competitive atmosphere within the business.
- Completed opening and closing duties to facilitate business operations.
- Resolved customer complaints and reported issues to senior management.
- Assisted upper management with daily operations to meet standards of service and quality.
Cable Technician - Contract
Wayfair
Toronto, ON
01.2022 - 06.2022
- Established new email accounts and G-Suit accounts in collaboration with franchises, showcasing technical proficiency and exceptional customer service
- Managed tickets and communication on the Rackspace platform, contributing to streamlined operations.
- Set up service for customers by installing, connecting, testing or adjusting equipment.
- Trained customers on equipment use, setup procedures and troubleshooting strategies.
- Provided customers with dedicated service and support during field visits to drive maximum efficiency.
IT Intern
Tutor Doctor
Brampton, Ontario
07.2021 - 12.2021
- Powerful in ticket sales and email
- Collaborated with franchises to streamline email communications and optimize ticket sales processes
- Assist in creating and maintaining of IT documentation
- Observe all safety rules and promote a safe working environment with team members by eliminating spammers
- Mastered the Rackspace platform for efficient ticket management
- Configure install and manage corporate devices including but not limited to workstations, laptops, printers, phones, handheld terminals, and tablets.
- Collaborated with IT Analyst to escalate problem resolution, filtering inquiries to appropriate technology professionals.
Expert Auditor
RGIS
Brampton, Ontario
09.2019 - 06.2021
- Attention to detail inventory ninja! Demonstrated keen attention to detail and efficiently achieved inventory audit objectives for major chain stores.
Education
Diploma in Computer Engineering -
Sheridan College
01.2021
Skills
- MS Excel
- SQL
- JAVA
- C
- Linux
- MACROs
- Team Leadership
- Problem solving
- Time Management
- Excellent Troubleshooting
- Rackspace
- Customer-Oriented
- Employee Training
- Cash handling ability
- Workplace Safety
- Staff Scheduling
- Inventory Management
- Staff Development
- Conflict resolution techniques
References
Available upon Request
Timeline
Shift Supervisor
Tim Horton’s
07.2022 - Current
Cable Technician - Contract
Wayfair
01.2022 - 06.2022
IT Intern
Tutor Doctor
07.2021 - 12.2021
Expert Auditor
RGIS
09.2019 - 06.2021
Diploma in Computer Engineering -
Sheridan College
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