Sri Sravya Malladi
Etobicoke,Canada
Summary
A position as an active employee, involving responsibility and working with others as a team member to achieve advancement and growth for the company. Dedicated to ensuring top-tier product quality in the food manufacturing industry. Proven success in managing operations and driving efficiency. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
American income life AO
orangeville, ON
08.2023 - 02.2024
- Scheduling appointments with clients
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
- Updated databases with new and modified customer data.
- Answering calls and providing information regarding suitable benefits and plans to new and existing clients
- Processing payments and updating the beneficiary accounts
- Creating invoices and payment plans for clients
- Completing application requests for insurance products
- Presenting and explaining insurance products and benefit packages.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Consulted with customers to resolve service and billing issues.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Front Desk Supervisor
Regal security inc
Northyork, ON
12.2021 - 07.2023
- Monitored security equipment and operational logbooks to control building access
- Supervised network activity and security camera footage to locate potential threats
- Responded to incidents of workplace violence and unruly behavior on company property
- Maintained high levels of alertness throughout shifts
- Monitored building and property entrances and exits to detect intrusions and protect assets
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances, and critical incidents
- Reviewed guest identification and employee credentials to authorize entry onto the premises
- Explained security protocols to employees and guests to promote readiness for emergency situations
- Identified suspicious activity to determine an appropriate response and detected emergency situations through keen listening and close observation to respond appropriately to alarms
- Adhered to daily patrol schedules to support a consistent security presence throughout the property
- Provided friendly and professional assistance to employees, visitors, and customers.
- Resolved conflicts between customers or staff members in a professional manner.
- Tracked inventory of supplies needed for the front desk area.
- Greeted and welcomed guests in a friendly, professional manner.
- Provided support to guests with check-in and check-out procedures.
Digitalisation Tech
TD Bank
Thornhill, ON
07.2021 - 11.2021
- Identified errors and suggested appropriate edits
- Managed document processes through scanning, filing, and transmitting while following all standard procedures
- Organized, maintained, and safeguarded files and databases
- Utilized imaging systems to store records into remote storage
- Performed file backup to properly store and archive electronic registers
- Documenting previous years files and digitalized using software
- Maintaining records of clients up to date and providing necessary changes to the accounts.
Security Concierge
First security protection services
Scarborough, ON
10.2019 - 05.2021
- Monitored security equipment and operational logbooks to control building access
- Ran routine security checks, suggesting improvements as necessary
- Maintained updated knowledge of law enforcement tactics, policies, and procedures
- Performed security clearance processing for company employees
- Scheduled routine maintenance and updates on security programs, cameras, and other devices
- Monitored security cameras to identify and respond to suspicious activity
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances, and critical incidents
- Reviewed guest identification and employee credentials to authorize entry onto premises.
Quality Assurance Analyst
Therdose pharma ltd
Hyderabad, Telangana
- Prepared reports detailing overall project progress according to established timelines.
- Maintained up-to-date knowledge of industry standards related to software testing best practices.
- Conducted internal audits to measure adherence to established QA standards.
- Maintained quality assurance procedure documentation.
- Hands on GPLC, HPLC procedures and maintaining procedures according to the Guidelines provided.
Education
Advanced diploma certificate - Food science technology
Centennial college
04.2022
Bachelor of Pharmacy - Pharmacy
St.Paul's Luthern School
09.2017
Intermediate - Science
Sri Chaitanya Jr college
06.2013
Skills
- MS office
- MS powerpoint
- SQL
- Medidata
- Data Entry
- Appointment Scheduling
- Document Control
- Technical Support
- Microsoft Outlook
- Good communication
- Quick learner and easy-going
Certification
- Clinical Data Management
- Medical Coding
- Food handlers and safety
- CPR
- Medical coding
- Food Handler and Safety
- Pharmaceutical License
Languages
- English
- Telugu
- Hindi
Languages
English
Professional
Hindi
Professional
Telugu
Professional
Timeline
Customer Service Representative
American income life AO
08.2023 - 02.2024
Front Desk Supervisor
Regal security inc
12.2021 - 07.2023
Digitalisation Tech
TD Bank
07.2021 - 11.2021
Security Concierge
First security protection services
10.2019 - 05.2021
Quality Assurance Analyst
Therdose pharma ltd
Advanced diploma certificate - Food science technology
Centennial college
Bachelor of Pharmacy - Pharmacy
St.Paul's Luthern School
Intermediate - Science
Sri Chaitanya Jr college
- Clinical Data Management
- Medical Coding
- Food handlers and safety
- CPR
- Medical coding
- Food Handler and Safety
- Pharmaceutical License
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