Srishty Dhawan
Technical Writer
Toronto,ON
Summary
5 years of professional experience in writing user documentation and marketing content for ERP systems, SaaS web applications, and other software devices.
Overview
5
5
years of professional experience
Work History
Technical Writer
Next Pathway Inc
09.2022 - 02.2023
- Worked on Next Pathway's next-generation innovation product- SHIFT Cloud launched on January 24, 2023.
- Reported to company's Lead Solutions Architect and Lead UX Designer.
- Prepared user-friendly documentation and other related deliverables as part of SHIFT Cloud Support Team using Microsoft Office, Adobe Creative Cloud, and SharePoint.
- Conducted user-testing of new product environment, user-story troubleshooting, and bug reporting-related tasks using demo environment and Jira.
- Conducted user-testing of new product environment, user-story troubleshooting, and bug reporting-related tasks using demo environment and Jira.
- Created SHIFT Cloud chatbot Q&A Excel sheets for Next Pathway Support Team.
Technical Writer
Aviatrix Systems Inc
11.2021 - 09.2022
- Created and edited Standard Operating Procedures and work instructions using GitHub and Notepad for major cloud clients, such as Amazon Web Services (AWS), GCP, and Microsoft for ERP security platforms.
- Authored technical content using MS Word, GitHub, Markdown, DITA XML, HTML, and other languages for internal as well as external product training.
- Published high-impact content using GitHub, Jira, Confluence, DITA CMS, and other delivery platforms to deliver excellent user experience in Salesforce Commerce Cloud Setup.
- Worked with program managers, architects, and R&D teams in multiple time zones to understand product and customer requirements, product functionality, and delivery timelines.
- Communicated with multiple teams to understand their analytical needs on various communication channels such as Slack, Confluence, and Okta.
- Communicated with multiple teams to understand their analytical needs.
- Develop tools to assist with collecting, storage, retrieval, preparation, analysis, and distribution of features on Aviatrix Multi-Cloud Architecture platform for Amazon Web Services, Networking, GCP, and Microsoft.
- Collaborated with subject matter experts with the facilities department and across the company on Jira to assign tickets to the engineering staff to help clients set up their ERP systems efficiently.
- Kept team members informed of the status of assigned work across multiple Slack Channels before every release date.
- Collaborated with staff and management of multiple worldwide business units (including subject matter experts, design teams, and technology teams) to identify, explain, and communicate their project involvement, goals, expectations, and tasks.
Analyst and Technical Writer
Finhaven Technologies Inc
07.2020 - 04.2021
- Created a detailed business analysis, product roadmaps, opportunities, and solutions for new releases using Big Gantt and Jira.
- Participated proactively in the invention of the E-Wallet for accredited investors by documenting the latest feature updates for internal training purposes in MadCap.
- Proofread and edited marketing materials, including blog posts and online articles in Adobe InDesign, Microsoft Word, and Acrobat Reader.
- Prepared user documentation, corporate workflows, and video tutorials for product demonstration and training purposes using Microsoft Word, Adobe Premiere Pro, and YouTube.
- Worked closely with the business development team for product launch and release using Slack and Jira.
- Ensured brand consistency by adhering to corporate designs and templates in Adobe InDesign.
- Defined data requirements, gathered, and validated information to apply judgment and statistical tests using listening, reading, and writing skills.
Technical Writer
Fortinet Technologies inc
07.2019 - 04.2020
- Worked closely with developers, QA, and product managers to understand new features, user cases, and customer scenarios using Microsoft Teams to help clients adopt a cost-effective enterprise security solution.
- Wrote/published QSGs and datasheets for new product releases in Microsoft Office, Adobe InDesign, and Illustrator focused on multi-layered security within different segments of enterprise workflows.
- Designed and published the marketing datasheets on Artificial Intelligence, Amazon Web Services, FortiGate, and GCP with the product marketing manager located in California to target customers all over the globe.
- Used images to supplement descriptive content and delivered a user experience aligned with how customers want to consume the content using Greenshot and Microsoft PowerPoint tools
- Ensured documentation is accurate, complete, and adheres to style guidelines for high quality and usability purposes in Adobe Acrobat Pro
- Participated in the Agile software development process by reporting bugs, creating, and closing tickets on Mantis.
- Ensured documentation is a.ccurate, complete, and adheres to style guidelines for high quality and usability purposes in Adobe Acrobat Pro.
Technical Writer
D3 Security Management systems inc
08.2018 - 10.2019
- Worked closely with developers, QA, and product managers to help automate new features, user cases, and customer scenarios for clients such as Scotia Bank, Chevron, Amazon Web Services, and Microsoft.
- Helped the business analysts understand the latest security orchestration by publishing the features on the company’s support portal oxygen XML Authoring.
- Helped the business analysts understand the latest security orchestration by publishing the features on the company’s support portal.
- Ensured documentation is accurate, complete, and adheres to style guidelines to ensure high quality and usability in Microsoft Acrobat Reader and Software Help Section.
- Worked closely with the product development team (product managers, developers, and QA testers) to create project proposals to push corporate sales.
Technical Writer
Grande West Transportation Inc.
11.2017 - 11.2018
- Created/formatted user-friendly documentation, installation guides, and other technical bus manuals in Microsoft Office and MadCap for ERP system installation.
- Prepared the overall layout of manuals, including drawings and pictures in Adobe InDesign.
- Developed technical content around hardware, software, safety, and compliance based on input from various departments and technical features.
- Developed technical content around hardware, software, safety, and compliance based on input from various departments.
- Formatted service/operator manual user guides using a self-developed formatting style system with unwavering consistency in Adobe Acrobat Reader.
- Researched the required aspects of a component, system, and subsystem to be described and represented within the manuals.
- Reviewed information for completeness and accuracy; liaised with engineering staff and parts suppliers for further clarification or new information required.
- Developed new service information by extracting, translating, re-writing, and transforming complex source data into simple English instructional text using established styles in current templates in Microsoft Office.
- Reviewed text for incorporation or revising all applicable safety standards and codes related to the subject matter.
Education
Bachelor of Arts - English and communications
Simon Fraser University
Burnaby, BC09.2017
Associate of Arts - Technical Writing
Douglas College
New Westminster, BC12.2016
Diploma - World Literature writings
FIC
Burnaby, BC03.2013
Associate of Arts - 3D Modeling, Art And Animation
Picasso Animation School
New Delhi India12.2011
Skills
- Multi-Cloud Infrastructure
- Enterprise Resource Planning
- MadCap Software
- Cloud Automation Services
- AWS, GCP Networking, Microsoft Cloud, Azure
- Virtual Public Cloud technologies and S2C
- SOC3, S3 Bucket,
- GitHub and IntelliJ
- Jira and Confluence
- Mantis
- SharePoint
- WordPress
- Premier Pro/After Effects
- Adobe Photoshop/InDesign
- Oxygen XML Authoring
- DITA
- Adobe Frame Maker Camtasia/Movavi
- Microsoft Word
- Adobe Photoshop
- Agile Systems
- Business analysis and Quality assurance
- Information design
- Hardware Research and Analysis
- Video Editing and Tutorials
- Adobe Frame Maker
Websites
Additional Information
- Hobbies & Awards , State Level Best Volleyball Player, New Delhi IN (2003)
Timeline
Technical Writer
Next Pathway Inc
09.2022 - 02.2023
Technical Writer
Aviatrix Systems Inc
11.2021 - 09.2022
Analyst and Technical Writer
Finhaven Technologies Inc
07.2020 - 04.2021
Technical Writer
Fortinet Technologies inc
07.2019 - 04.2020
Technical Writer
D3 Security Management systems inc
08.2018 - 10.2019
Technical Writer
Grande West Transportation Inc.
11.2017 - 11.2018
Bachelor of Arts - English and communications
Simon Fraser University
Associate of Arts - Technical Writing
Douglas College
Diploma - World Literature writings
FIC
Associate of Arts - 3D Modeling, Art And Animation
Picasso Animation School
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