Ashley Roeder
Nanaimo,BC
Summary
Analytical technical writer with years of experience in producing clear and concise documentation. Expertise in editing and distribution processes ensures high-quality deliverables. Committed to accuracy and thoroughness in all writing projects.
Overview
16
16
years of professional experience
Work History
Technical Writer
QSC, LLC
01.2022 - Current
- Create and maintain all end-user documentation and user guides.
- Design, implement, and maintain training program for all third-party service providers on unique protocols to improve business performance and investment return.
Systems Engineer
Creative Learning Systems, LLC
01.2016 - 01.2022
- Design, install, configure, update, and/or setup laptop/desktop/mobile devices for all end-users with current applicable software.
- Manage and maintain all documentation and user guides to align with complex infrastructure.
Senior Advisor
Apple Inc.
01.2014 - 01.2016
- Administer product training to all partners and support team members.
- Analyze customer and stakeholder needs, generate requirements, perform functional analyses, and implement required management plans.
Customer Support Manager
T-Mobile
01.2009 - 01.2014
- Analyzed reports, call monitoring, surveys, and vendor relations to refine and maintain workflows and procedures.
- Create operational protocols and customer service processes to improve staff performance.
Education
Graduate Certification - World War II Studies
American Public University System
04-2026
Bachelor of Arts - Military History
American Public University System
12-2024
Skills
- Technical knowledge
- Policy writing
- Content development
- Customer service
- Data interpretation
- Training development
- Problem solving
- Research
- Efficiency
- Writing
- Presentation
- Visual communication
- System administration
- Infrastructure development
- Product development
- Product improvement
- Product management
- Active Directory
- TCP/IP protocol
- Server and network configuration
- Testing and deployment
- Cloud infrastructure
- Software cloning and deployment
References
- Chelsea, Budd, Project Manager at Veil Sun, chelseabudd79@gmail.com, 720-600-6131, Veil Sun
- Tracy, White, Director of Marketing at CLS, tracy.ann.2A@gmail.com, 240-310-0731, CLS
References
References available upon request.
Timeline
Technical Writer
QSC, LLC
01.2022 - Current
Systems Engineer
Creative Learning Systems, LLC
01.2016 - 01.2022
Senior Advisor
Apple Inc.
01.2014 - 01.2016
Customer Support Manager
T-Mobile
01.2009 - 01.2014
Graduate Certification - World War II Studies
American Public University System
Bachelor of Arts - Military History
American Public University System
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