Sreethy Pushpangathan
Customer Support
Scarborough,Ontario
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
4
4
Languages
2
2
Certificates
Work History
Sales Associate
Carters
02.2024 - Current
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Meet customer’s needs by assisting with locating merchandise, informing customers of promotions, and revisiting frequently to ensure a positive shopping experience.
Data entry
Self-employed
01.2023 - 08.2023
- Using the keyboard to transfer paper forms to Excel files or database systems
- Navigate several software platforms and websites at the same time, including database management.
- Typed 30 wpm, allowing for fast and accurate data entry.
- Managed recordkeeping, filing and data entry duties.
- Compare data to source documents to ensure its accuracy and rectification of errors.
Cashier
Company’s Apparel
07.2022 - 11.2022
- Conducted inventory counts by adding each item in stock and documenting in computer system.Supervised changing rooms, rehanging unwanted merchandise, and supporting loss prevention initiatives.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
Customer Service Representative
Rural Bank Cooperative Of Pattepedam
11.2020 - 07.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Helping office administration department,Database management, scanning, formatting of documents.
- Document preparation,filing and replying to emails of customers.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Updated account information,developed and updated databases to maintain customer data.
Education
Human resources management
Centennial College
Scarborough, ON12.2022
Operations Management
Fanshawe College
London, Ontario12.2021
Bachelor of Science - Computer Application
Sahardaya College of Advanced Studies
Thrissur,Kerala,India 05.2001 -
Skills
Communication Skills
Customer support
Multitasking
Team player
Interpersonal skills
Typing skills
Documentation And filing
Browser navigation
Microsoft applications
POS System Operation
Data entry
Administrative and Office Support
Certification
CPR C & AED CERTIFICATION
Timeline
CPR C & AED CERTIFICATION
02-2027
EMERGENCY FIRST AID
02-2027
Sales Associate
Carters
02.2024 - Current
Data entry
Self-employed
01.2023 - 08.2023
Cashier
Company’s Apparel
07.2022 - 11.2022
Customer Service Representative
Rural Bank Cooperative Of Pattepedam
11.2020 - 07.2021
Bachelor of Science - Computer Application
Sahardaya College of Advanced Studies
05.2001 -
Human resources management
Centennial College
Operations Management
Fanshawe College