Sree Parvathy
London,ONTARIO
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
BFIT
09.2021 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
PG Diploma - Predictive Analytics
Conestoga College
Guelph, ON08.2023
Bachelor of Science - Mathematics
Calicut University
India04.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Data Entry
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Excel
- Spreadsheets
- Report creation
- Product Promotion
Timeline
Customer Service Representative
BFIT
09.2021 - 10.2022
PG Diploma - Predictive Analytics
Conestoga College
Bachelor of Science - Mathematics
Calicut University
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