Spiti Arora
Abbotsford
Summary
Hospitality Specialist with almost 2 years of experience excelling in team building and customer service. Enhanced dining experiences through effective problem-solving and quality control, leading to increased customer satisfaction. Skilled in POS systems and shift management, fostering a collaborative environment that drives productivity and service excellence.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Manager
TASTY INDIAN BISTRO
11.2024 - Current
- Oversee daily operations, enhancing service quality and customer satisfaction.
- Manage staff training, scheduling, and performance.
- Lead team in delivering exceptional dining experiences, fostering collaboration.
- Resolve customer concerns promptly, ensuring positive dining experiences.
- Maintain accurate financial records, handle Cash-outs, and distribute tips to staff
- Supervise food quality, presentation, and consistency in line with restaurant standards.
- Lead staff to achieve service excellence, productivity, and teamwork.
Server
TASTY INDIAN BISTRO
05.2024 - 10.2024
- Delivered exceptional service, enhancing customer satisfaction and boosting repeat visits.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Managed multiple tables efficiently, improving turnover rate and guest experience.
- Resolved customer issues promptly, maintaining a positive dining atmosphere.
HR Assistant-INTERNSHIP
CCAB COLLEGE OF CANADA
01.2024 - 04.2024
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
HEAD HOSTESS
TASTY INDIAN BISTRO
05.2023 - 04.2024
- Manage guest seating, ensuring efficient turnover and satisfaction.
- Trained team to improve service speed, enhancing guest experience.
- Resolved guest issues promptly, maintaining high customer satisfaction.
- Coordinated with kitchen staff to streamline service flow.
- Implemented reservation system, reducing wait times significantly.
Sales Associate
HUDSON'S BAY
05.2023 - 12.2023
- Assisted customers with product selections, enhancing satisfaction and boosting sales figures.
- Collaborated with team to optimize store layout, improving customer flow and engagement.
- Processed transactions efficiently, ensuring accuracy and reducing checkout time.
- Resolved customer inquiries promptly, enhancing store reputation and customer loyalty.
Store Associate
WINNERS & HOMESENSE
09.2022 - 02.2023
- Assisted customers, maintained inventory accuracy, improved sales through excellent service.
- Managed checkout operations, resolved customer inquiries, ensured smooth transactions.
- Collaborated with team to organize displays, enhanced store layout for better customer flow.
IELTS Instructor
BRITISH COUNSEL
07.2021 - 07.2022
- Led IELTS classes, enhancing student scores with tailored instruction.
- Developed curriculum, boosting pass rates and student engagement.
- Assessed student progress, providing feedback for continuous improvement.
- Facilitated workshops, improving language proficiency and confidence.
- Collaborated with colleagues to refine teaching methods for better outcomes.
Education
PG DIPLOMA - Business Management
Vancouver Community College
Vancouver06-2024
Bachelor of Science - SCIENCE
MCM DAV COLLEGE FOR WOMEN
CHANDIGARH, INDIA06-2021
Skills
- Effective communication
- Customer service
- Team building
- Problem solving
- Team management
- Point of sale (POS) system operation
- Shift management
- Quality control
Certification
- Serve It Up Safe! Certification – Serve It Up Safe!.
Timeline
Restaurant Manager
TASTY INDIAN BISTRO
11.2024 - Current
Server
TASTY INDIAN BISTRO
05.2024 - 10.2024
HR Assistant-INTERNSHIP
CCAB COLLEGE OF CANADA
01.2024 - 04.2024
HEAD HOSTESS
TASTY INDIAN BISTRO
05.2023 - 04.2024
Sales Associate
HUDSON'S BAY
05.2023 - 12.2023
Store Associate
WINNERS & HOMESENSE
09.2022 - 02.2023
IELTS Instructor
BRITISH COUNSEL
07.2021 - 07.2022
- Serve It Up Safe! Certification – Serve It Up Safe!.
PG DIPLOMA - Business Management
Vancouver Community College
Bachelor of Science - SCIENCE
MCM DAV COLLEGE FOR WOMEN
Similar Profiles
Gurnoor SandhuGurnoor Sandhu
Hostess at Tasty Indian BistroHostess at Tasty Indian Bistro
Rajeena SharmaRajeena Sharma
Food Runner at Tasty Indian BistroFood Runner at Tasty Indian Bistro
Nisha MaheyNisha Mahey
Server at Tasty Indian BistroServer at Tasty Indian Bistro