Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Spencer Gorham

Montreal,QC

Summary

Dynamic sales professional with extensive experience at Home Depot, excelling in customer service and team leadership. Proven track record in enhancing order accuracy and boosting sales through effective strategies. Skilled in order picking and machine operation, consistently delivering exceptional results while fostering strong customer relationships.

Overview

9
9
years of professional experience

Work History

Order Picker

Home Depot
05.2023 - Current
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Excellent communication skills, both verbal and written.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.

Windows and Doors Sales Representative

Home Depot
02.2022 - 05.2023
  • Enhanced customer relationships by regularly following up and addressing concerns.
  • Developed sales strategies for increasing market penetration.
  • Boosted sales with targeted marketing initiatives and promotions.
  • Improved product knowledge and sales techniques, resulting in increased customer satisfaction.

Customer Service Desk Associate

Home Depot
08.2021 - 02.2022
  • Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
  • Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
  • Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.
  • Contributed to the development of training materials designed to enhance service desk associate knowledge and expertise.

Plumbing and Electrical Sales Associate

Home Depot
01.2019 - 08.2021
  • Assisted customers with product selection to improve sales experience.
  • Maintained store displays for increased product visibility.
  • Resolved customer inquiries, enhancing service reputation.
  • Stocked shelves and organized inventory for optimal store presentation.

Tool Rental Technician

Home Depot
01.2017 - 01.2019
  • Processed payments accurately using point-of-sale systems, minimizing errors and discrepancies in financial records.
  • Supplied information about rental items to inform customers of tool availability and operation.
  • Maintained a clean and organized workspace, promoting a safe environment for staff and customers alike.
  • Collaborated with store management to develop targeted marketing strategies, increasing tool rental revenue.

Cashier

Home Depot
09.2016 - 01.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Fredericton High School
Fredericton, NB
06.2015

Skills

  • Sales experience
  • Team leadership
  • Customer service experience
  • Machine licensed
  • Order picking
  • Picking accuracy

Languages

English
Native or Bilingual

Timeline

Order Picker

Home Depot
05.2023 - Current

Windows and Doors Sales Representative

Home Depot
02.2022 - 05.2023

Customer Service Desk Associate

Home Depot
08.2021 - 02.2022

Plumbing and Electrical Sales Associate

Home Depot
01.2019 - 08.2021

Tool Rental Technician

Home Depot
01.2017 - 01.2019

Cashier

Home Depot
09.2016 - 01.2017

High School Diploma -

Fredericton High School

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Spencer Gorham