Spencer Biffin
Melbourne,VIC
Overview
5
5
years of professional experience
Work History
Unit Head, Nanny, Counsellor
Camp Wahanowin
06.2022 - 09.2024
- Responsible for organising, supervising, motivating and
encouraging both staff members and campers - Scheduled camper's daily activities and organised evening programs
- Built positive and nurturing environments to support child social and emotional growth.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Guest Services & Ticketing/Loss Prevention
Sun Peaks Resort
11.2022 - 04.2023
- Sold a variety of lift tickets to Guests.
- Monitored ticket scanning through RTP and SKIDATA.
- Dealing with guests in an efficient, courteous, respectful and friendly manner.
- Handing cash and credit card transitions in multiple currencies.
- Worked effectively in fast-paced environments.
Ohana Deli Market & Meals To-Go
Sun Peaks Resort
11.2022 - 04.2023
- Prepared hot beverages and food items.
- Greeted customers and answered inquiries regarding menu items and specials.
- Stock replacement and visual merchandising
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Fostered a strong relationship between the community and the store.
Product Zone Specialist
Apple Highpoint
03.2020 - 05.2022
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Investigated and resolved customer complaints or issues to grow customer retention and strengthen store reputation.
- Processed payments, was a select few that was cash trained.
Education
Bachelor of Arts - International Studies
La Trobe University
Melbourne, VIC12.2019
High School Diploma -
St Columba's College
Melbourne, VIC11.2018
Skills
- Fantastic verbal and written communication
- Able to work with a large variety of people with ease
- Extremely charismatic and empathetic
- Extremely adept with computers and software
- Advanced problem solving
- Welcomes feedback and ways to improve
Timeline
Guest Services & Ticketing/Loss Prevention
Sun Peaks Resort
11.2022 - 04.2023
Ohana Deli Market & Meals To-Go
Sun Peaks Resort
11.2022 - 04.2023
Unit Head, Nanny, Counsellor
Camp Wahanowin
06.2022 - 09.2024
Product Zone Specialist
Apple Highpoint
03.2020 - 05.2022
Bachelor of Arts - International Studies
La Trobe University
High School Diploma -
St Columba's College