Sparsh Mahna
Summary
Results-driven professional with extensive experience in information management and technology, specializing in security systems and safety enforcement. Proven expertise in Threat Risk Assessments, security policy development, and project management focused on equity, diversity, and inclusion. Strong analytical skills, detail-oriented, and adept at strategic planning. Proficient in MS Office tools and experienced in making impartial decisions in complex environments. Attended Simon Fraser University (2018-2021) and enrolled in the BCIT Commercial Pilot Program (2022), gaining 17 flight hours, including 5 solo hours. Bringing a commitment to excellence and a strong background in aviation, technology, and analytical skills.
Overview
5
5
years of professional experience
Work History
Intersection Safety Camera Officer
BC Public Services, Ministry of Public Safety & Solicitor General, RoadSafetyBC
05.2023 - Current
- Provided client service, attended court, and managed conflict
- Utilized databases for data integrity, ensuring compliance in a quasi-judicial environment
- Remote monitoring of Prescribed Traffic Light Safety devices for ISC Program
- Evaluate image evidence for charges under Motor Vehicle Act by accessing ICBC databases to match owner and vehicle information
- Prepare documentation for court proceedings and attend as Peace Officer
Compliance & Policy Analyst
TELUS International
04.2022 - 05.2023
- Partnered with the leads in preparing business reviews, executive presentations, research reports, and white papers for commerce solutions
- Created project roadmaps, and progress reports and identify dependencies
- Conducted deep-dive analysis on policy violations to identify trends and opportunities to improve reviews
- Created and maintained technical tools for the program such as managerial dashboards, scripts, and other tools used for data management and data review/reporting
- Managed communication of progress with the core team and all stakeholders and escalate issues as necessary, providing transparency and end-to-end coordination of deliverables.
Security Systems Technician
Paladin Security
08.2021 - 09.2022
- Conducted Threat Risk Assessments to address potential security risks
- Installed and serviced electronic security systems, including access control, CCTV and intrusion alarms
- Pre-wiring, installing, programming, commissioning, troubleshooting, and maintenance
- Prepared and executed Acceptance Testing Plans that meet contract, client and future service needs
- Administrative duties including project updates to Project Managers, completing and filing all project documentation.
Medical Office Administrator
CVM Medical
06.2020 - 08.2021
- Scheduled, rescheduled, and canceled appointments for patients, ensuring efficient office operations
- Handled patient inquiries, maintained records, and processed insurance claims
- Conducted COVID tests for passengers
- Managed & Supervised a large makeshift clinic at Vancouver Convention Centre
Customer Service Manager
Walmart Canada
05.2019 - 10.2020
- Conducted sales duties & supervised employees
- Resolved customer complaints with a focus on satisfaction and loyalty
- Prepared work schedules every month
- Managed up to 20 employees per shift
Education
BSc. in Computer Science -
Alumnus of Simon Fraser University
2018 - 2021Airline And Flight Operations Commercial Pilot (Fixed-Wing Option)
British Columbia Institute of Technology
2022Skills
- Situational Awareness
- Communication Skills
- Decision-Making
- Problem-Solving
- Attention to Detail
- Multitasking
- Report Preparation
- Knowledge of Aviation Regulations
- Coordination and Teamwork
- Stress Management
- Spatial Orientation
- Conflict Resolution
Languages
English (Native or Bilingual)
Hindi (Native or Bilingual)
Punjabi (Native or Bilingual)
French (Elementary)
Timeline
Intersection Safety Camera Officer
BC Public Services, Ministry of Public Safety & Solicitor General, RoadSafetyBC
05.2023 - Current
Compliance & Policy Analyst
TELUS International
04.2022 - 05.2023
Security Systems Technician
Paladin Security
08.2021 - 09.2022
Medical Office Administrator
CVM Medical
06.2020 - 08.2021
Customer Service Manager
Walmart Canada
05.2019 - 10.2020
BSc. in Computer Science -
Alumnus of Simon Fraser University
Airline And Flight Operations Commercial Pilot (Fixed-Wing Option)
British Columbia Institute of Technology
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