Sparsh Mahna
Surrey,BC
Summary
Dedicated professional with a strong commitment to fostering multiculturalism and addressing systemic racism. As a Person of Colour who migrated from India, I bring lived experience and a proven ability to lead cross-cultural initiatives, build collaborative relationships, and deliver impactful programs. Skilled in project management, program design, and policy evaluation, I excel at developing solutions that promote equity and inclusion. Experienced in procurement, grant management, and stakeholder engagement, I am passionate about advancing anti-racism and multicultural objectives aligned with the BC Multiculturalism Act.
Overview
6
6
years of professional experience
Work History
INTERSECTION SAFETY CAMERA OFFICER
BC Public Service, Ministry Of Public Safety & Solicitor General, RoadSafetyBC
05.2023 - Current
- Provided client service, attended court, and managed conflict
- Utilized databases for data integrity, ensuring compliance in a quasi-judicial environment
- Remote monitoring of Prescribed Traffic Light Safety devices for ISC Program
- Evaluate image evidence for charges under Motor Vehicle Act by accessing ICBC databases to match owner and vehicle information
- Prepare documentation for court proceedings and attend as Peace Officer
COMPLIANCE & POLICY ANALYST
Telus International
04.2022 - 05.2023
- Partnered with the leads in preparing business reviews, executive presentations, research reports, and white papers for commerce solutions
- Created project roadmaps, and progress reports and identified dependencies
- Conducted deep-dive analysis on policy violations to identify trends and opportunities to improve reviews
- Created and maintained technical tools for the program such as managerial dashboards, scripts, and other tools used for data management and data review
- Managed communication of progress with the core team and all stakeholders and escalated issues
SECURITY SYSTEMS TECHNICIAN
Paladin Security
08.2021 - 09.2022
- Conducted Threat Risk Assessments to address potential security risks
- Installed and serviced electronic security systems, including access control, CCTV and intrusion alarms
- Pre-wiring, installing, programming, commissioning, troubleshooting, and maintenance
- Prepared and executed Acceptance Testing Plans that meet contract, client and future service needs
- Administrative duties including project updates to Project Managers, completing and filing all project documentation
MEDICAL OFFICE ADMINISTRATOR
CVM Medical
06.2020 - 08.2021
- Scheduled, rescheduled, and cancelled appointments for patients, ensuring efficient office operations
- Handled patient inquiries, maintained records, and processed insurance claims
- Conducted rapid antigen tests for passengers
- Managed & supervised a large makeshift clinic at Vancouver Convention Centre
CUSTOMER SERVICE MANAGER
Walmart Canada
05.2019 - 10.2020
- Conducted sales duties & supervised employees
- Resolved customer complaints with a focus on satisfaction and loyalty
- Prepared work schedules every month
- Managed up to 20 employees per shift
Education
Airline And Flight Operations - Commercial Pilot (Fixed-Wing Option)
British Columbia Institute of Technology
05-2022
BSc. - Computer Science
Alumnus of Simon Fraser University
Burnaby, BC08-2021
Skills
- Situational Awareness
- Communication Skills
- Decision-Making
- Problem-Solving
- Attention to Detail
- Multitasking
- Report Preparation
- Coordination and Teamwork
- Conflict Resolution
Languages
English
Hindi
Punjabi
French
Timeline
INTERSECTION SAFETY CAMERA OFFICER
BC Public Service, Ministry Of Public Safety & Solicitor General, RoadSafetyBC
05.2023 - Current
COMPLIANCE & POLICY ANALYST
Telus International
04.2022 - 05.2023
SECURITY SYSTEMS TECHNICIAN
Paladin Security
08.2021 - 09.2022
MEDICAL OFFICE ADMINISTRATOR
CVM Medical
06.2020 - 08.2021
CUSTOMER SERVICE MANAGER
Walmart Canada
05.2019 - 10.2020
Airline And Flight Operations - Commercial Pilot (Fixed-Wing Option)
British Columbia Institute of Technology
BSc. - Computer Science
Alumnus of Simon Fraser University
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