SOURAV BAWA
Brampton
Summary
Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.
Overview
3
3
years of professional experience
Work History
Office Administrative
Lululemon
07.2023 - 09.2024
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel
- Organized and maintained filing systems, both paper and electronic
- Created expense reports, tracked invoices, and processed payments
- Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications
Call Center Representative
casket store
02.2022 - 06.2023
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights
- Developed effective working relationships with team members across multiple departments
- Participated in daily huddles with team members in order to discuss common goals and objectives
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues
- Processed orders, forms, applications, and requests accurately and efficiently
Education
BBA - Business Administration And Management
St. Lawrence College
Toronto, ON09.2023
Skills
- Microsoft Excel
- Typing proficiency
- Scheduling and calendar management
- Telephone reception
- Microsoft Word
- Verbal and written communication
- Problem-solving skills
- Customer service optimization
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Professional Working
Timeline
Office Administrative
Lululemon
07.2023 - 09.2024
Call Center Representative
casket store
02.2022 - 06.2023
BBA - Business Administration And Management
St. Lawrence College
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