Souleman Robleh
Ottawa,Ontario
Summary
Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code.
Overview
5
5
years of professional experience
Work History
IT Analyst
Global Affairs Canada
09.2022 - Current
- Collaborate with team and colleagues to create and manage SharePoint sites, facilitating enhanced communication and collaboration within and beyond the team.
- Proficiently administer and provide technical oversight of the Clarity PPM software tool, contributing to its maintenance, optimization, and effective team utilization.
- Skillfully navigate administrative and technical tasks, including document editing, software tool configuration, and issue troubleshooting, ensuring seamless operational flow.
- Swiftly identify and resolve software glitches, maintaining uninterrupted operations.
- Act as a liaison between our team, team leads, and other departments, ensuring streamlined communication and fostering cross-functional cooperation.
- Leverage technical expertise, proactive problem-solving, and effective communication skills to excel in the intricate realm of IT infrastructure and software management.
- Demonstrate commitment to refining IT processes and enhancing efficiency, dedicated to achieving Global Affairs Canada's IT objectives through continuous improvement and a comprehensive approach.
Project Assistant
Health Canada
01.2021 - 03.2022
- Completed administrative duties that include; tracking the shipment of devices, updating deployment tracking spreadsheets, troubleshooting any issues that arise, and creating client templates.
- Experience with Outlook, MS Teams, Excel, and SAP
- Transferred client specific information from the government network onto new laptops for clients
- Handled employees sensitive and confidential information
- Experienced with imaging laptops from Windows 7 to Windows 10
Client Contact Center Agent
IBM/Shared Services Canada
09.2018 - 07.2019
- Provided excellent client service to federal employees
- Assisted government employees on a range of inquiries from troubleshooting, technical protocols and procedures, and technical support
- Multi-Tasking through multiple tools and software including HP Service Centre, Phoenix, CWA (Compensation Web Application), ICE, and etc.
- Create incident reports and send them to IT support groups such INFRA and PeopleSoft Support
- Handled employees sensitive and confidential information
- Worked independently and as part of a team.
- Created major incident report for outages that had a ranging effect on multiple federal buildings
Education
Diploma - Computer Programming
Algonquin College
12.2023
Skills
Programming Languages:
- Java
- SQL
- JavaScript
- COBOL
Web Development:
- HTML/CSS
Operating Systems:
- Ubuntu
- Linux
- Windows
Database Systems:
- MySQL
- PostgreSQL
- Oracle
- Microsoft SQL Server Management Studio 18
- Microsoft Access
Software Tools:
- Eclipse
- PostgreSQL
- MySQL
- VMWare Workstation
- Oracle
- MySQL Workbench
- Microsoft SQL Server Management Studio 18
- Microsoft Office
Customer Services Skills:
- Customer satisfaction
- Client rapport building
- Goal achievement
Administrative Skills:
- Shipment tracking
- Record keeping
- Incident reporting
- Inventory management
Teamwork:
- Collaborative support
- Team building
- Volunteer leadership
Interpersonal/Communication Skills:
- Client-centric problem-solving
- Clear instruction delivery
- Conflict resolution
- Conveying organizational values
Timeline
IT Analyst
Global Affairs Canada
09.2022 - Current
Project Assistant
Health Canada
01.2021 - 03.2022
Client Contact Center Agent
IBM/Shared Services Canada
09.2018 - 07.2019
Diploma - Computer Programming
Algonquin College