Summary
Overview
Work History
Education
Skills
Timeline
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Souleman Robleh

Ottawa,Ontario

Summary

Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code.

Overview

5
5
years of professional experience

Work History

IT Analyst

Global Affairs Canada
09.2022 - Current
  • Collaborate with team and colleagues to create and manage SharePoint sites, facilitating enhanced communication and collaboration within and beyond the team.
  • Proficiently administer and provide technical oversight of the Clarity PPM software tool, contributing to its maintenance, optimization, and effective team utilization.
  • Skillfully navigate administrative and technical tasks, including document editing, software tool configuration, and issue troubleshooting, ensuring seamless operational flow.
  • Swiftly identify and resolve software glitches, maintaining uninterrupted operations.
  • Act as a liaison between our team, team leads, and other departments, ensuring streamlined communication and fostering cross-functional cooperation.
  • Leverage technical expertise, proactive problem-solving, and effective communication skills to excel in the intricate realm of IT infrastructure and software management.
  • Demonstrate commitment to refining IT processes and enhancing efficiency, dedicated to achieving Global Affairs Canada's IT objectives through continuous improvement and a comprehensive approach.

Project Assistant

Health Canada
01.2021 - 03.2022
  • Completed administrative duties that include; tracking the shipment of devices, updating deployment tracking spreadsheets, troubleshooting any issues that arise, and creating client templates.
  • Experience with Outlook, MS Teams, Excel, and SAP
  • Transferred client specific information from the government network onto new laptops for clients
  • Handled employees sensitive and confidential information
  • Experienced with imaging laptops from Windows 7 to Windows 10

Client Contact Center Agent

IBM/Shared Services Canada
09.2018 - 07.2019
  • Provided excellent client service to federal employees
  • Assisted government employees on a range of inquiries from troubleshooting, technical protocols and procedures, and technical support
  • Multi-Tasking through multiple tools and software including HP Service Centre, Phoenix, CWA (Compensation Web Application), ICE, and etc.
  • Create incident reports and send them to IT support groups such INFRA and PeopleSoft Support
  • Handled employees sensitive and confidential information
  • Worked independently and as part of a team.
  • Created major incident report for outages that had a ranging effect on multiple federal buildings

Education

Diploma - Computer Programming

Algonquin College
12.2023

Skills

Programming Languages:

  • Java
  • SQL
  • JavaScript
  • COBOL

Web Development:

  • HTML/CSS

Operating Systems:

  • Ubuntu
  • Linux
  • Windows

Database Systems:

  • MySQL
  • PostgreSQL
  • Oracle
  • Microsoft SQL Server Management Studio 18
  • Microsoft Access

Software Tools:

  • Eclipse
  • PostgreSQL
  • MySQL
  • VMWare Workstation
  • Oracle
  • MySQL Workbench
  • Microsoft SQL Server Management Studio 18
  • Microsoft Office

Customer Services Skills:

  • Customer satisfaction
  • Client rapport building
  • Goal achievement

Administrative Skills:

  • Shipment tracking
  • Record keeping
  • Incident reporting
  • Inventory management

Teamwork:

  • Collaborative support
  • Team building
  • Volunteer leadership

Interpersonal/Communication Skills:

  • Client-centric problem-solving
  • Clear instruction delivery
  • Conflict resolution
  • Conveying organizational values

Timeline

IT Analyst

Global Affairs Canada
09.2022 - Current

Project Assistant

Health Canada
01.2021 - 03.2022

Client Contact Center Agent

IBM/Shared Services Canada
09.2018 - 07.2019

Diploma - Computer Programming

Algonquin College

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Souleman Robleh