Souad El Adddali
Bilingual Customer Service
Hamilton,ON
Summary
Highly motivated, flexible, efficient, and results-oriented individual with more than seven years of experience in various customer service and administration roles. I possess excellent listening and organizational skills and have strong ability to assess customer needs and requirements. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Bilingual Administration. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Nissan Consumer Affaire
Concnetrix
Hamilton, ON
05.2023 - Current
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Provided professional services and support in a dynamic work environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend and holiday shifts.
- Delivered services to customer locations within specific timeframes.
BACK OFFICE AGENT
Concentrix
Hamilton, ON
01.2019 - 01.2023
- Answering Customer Inquiries by Secure Message, Email , fax, etc
- Working with Trustee for Bankruptcy
- Dealing with all customer complaints; pre-authorized payment, name change, etc
- Making outbound call if required
- Guiding customer on how to use the on-line banking using patience and positive attitude
Cashier
Country Style Coffee Shop
Hamilton, ON
01.2014 - 01.2018
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Set up new sales displays each week with fresh merchandise.
Customer Care Representative
S&P Data
Hamilton, ON
01.2014 - 01.2016
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Logged call information and solutions provided into internal database.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Communicated with clients regarding account services, statements, and balances.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
CUSTOMER SERVICE REPRESENTATIVE
Canada Poste Minacs, Hamilton
01.2011 - 01.2013
- Answering Inbound Call
- Billing/ HUP
- Mail delivery, Community Mailboxes, filing claims, mail forwarding, and hold mail
- Answering all business calls, finding deposit locations, schedule/ pick up location, etc.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Executive Office Administration in Business Technology -
Everest College
09.2006 - 06.2008
High School Diploma -
Collège Boréal
09.2008 - 06.2009
Skills
SUMMARY OF SKILLSundefined
Timeline
Nissan Consumer Affaire
Concnetrix
05.2023 - Current
BACK OFFICE AGENT
Concentrix
01.2019 - 01.2023
Cashier
Country Style Coffee Shop
01.2014 - 01.2018
Customer Care Representative
S&P Data
01.2014 - 01.2016
CUSTOMER SERVICE REPRESENTATIVE
Canada Poste Minacs, Hamilton
01.2011 - 01.2013
High School Diploma -
Collège Boréal
09.2008 - 06.2009
Executive Office Administration in Business Technology -
Everest College
09.2006 - 06.2008
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