Souad El Adddali
Bilingual Customer Service
Hamilton,ON
Summary
Highly motivated, flexible, efficient, and results-oriented individual with more than seven years of experience in various customer service and administration roles. I possess excellent listening and organizational skills and have strong ability to assess customer needs and requirements. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Bilingual Administration. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Nissan Consumer Affaire
Concnetrix
Hamilton, ON
05.2023 - Current
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Provided professional services and support in a dynamic work environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend and holiday shifts.
- Delivered services to customer locations within specific timeframes.
BACK OFFICE AGENT
Concentrix
Hamilton, ON
01.2019 - 01.2023
- Answering Customer Inquiries by Secure Message, Email , fax, etc
- Working with Trustee for Bankruptcy
- Dealing with all customer complaints; pre-authorized payment, name change, etc
- Making outbound call if required
- Guiding customer on how to use the on-line banking using patience and positive attitude
Cashier
Country Style Coffee Shop
Hamilton, ON
01.2014 - 01.2018
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Set up new sales displays each week with fresh merchandise.
Customer Care Representative
S&P Data
Hamilton, ON
01.2014 - 01.2016
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Logged call information and solutions provided into internal database.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Communicated with clients regarding account services, statements, and balances.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
CUSTOMER SERVICE REPRESENTATIVE
Canada Poste Minacs, Hamilton
01.2011 - 01.2013
- Answering Inbound Call
- Billing/ HUP
- Mail delivery, Community Mailboxes, filing claims, mail forwarding, and hold mail
- Answering all business calls, finding deposit locations, schedule/ pick up location, etc.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Executive Office Administration in Business Technology -
Everest College
09.2006 - 06.2008
High School Diploma -
Collège Boréal
09.2008 - 06.2009
Skills
SUMMARY OF SKILLSExcellent organizational and interpersonal communication skills with ability to interact effectively with individuals of all levelsComputer knowledge ofMS Office, Word, Excel, PowerPoint, Simply Accounting, etcPatient and goal OrientedAbility to set goals and achieve deadlines
Timeline
Nissan Consumer Affaire
Concnetrix
05.2023 - Current
BACK OFFICE AGENT
Concentrix
01.2019 - 01.2023
Cashier
Country Style Coffee Shop
01.2014 - 01.2018
Customer Care Representative
S&P Data
01.2014 - 01.2016
CUSTOMER SERVICE REPRESENTATIVE
Canada Poste Minacs, Hamilton
01.2011 - 01.2013
High School Diploma -
Collège Boréal
09.2008 - 06.2009
Executive Office Administration in Business Technology -
Everest College
09.2006 - 06.2008