Soroush Jalalvand
Toronto
Summary
Proactive Security Professional experienced in event security, crowd control, and access management. Maintained order in high-pressure environments while ensuring safety of patrons and property through effective incident response and conflict resolution techniques. Delivered exceptional communication and customer service in both English and Farsi, contributing to a respectful and secure atmosphere.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Tactical Security guard
ASP Security
Toronto
03.2026 - Current
- Provided security services at TTC stations and respite centres, ensuring safety for staff, visitors, and the public.
- Monitor premises, conduct patrols, and respond to disturbances, emergencies, and suspicious activity.
- Enforce site policies and maintain secure access control procedures.
- Apply conflict de-escalation techniques to manage challenging situations professionally and safely.
- Completed detailed incident reports and communicated effectively with supervisors, emergency services, and team members to facilitate timely responses.
- Supported vulnerable individuals in respite centre environments, maintaining professionalism and safety standards to foster a secure environment.
Event Security Staff
Exodus Security
Toronto
03.2025 - Current
- Monitored entrances, exits, and restricted areas, ensuring authorized access and maintaining crowd control.
- Conducted bag checks and screenings in compliance with event safety policies.
- Responded promptly to incidents, disturbances, or emergencies and reported to supervisors.
- Guided attendees with directions and information, enhancing overall event experience.
Test Centre Administrator
Prometric Test Centre
Toronto
08.2024 - 05.2026
- Verified candidate IDs and managed check-ins/check-outs to maintain security and integrity of exam process.
- Coordinated exam room preparation with departments to ensure organized and secure testing environment.
- Maintained accurate records of attendance, exam completion, and incidents with confidentiality.
- Resolved inquiries and issues promptly to enhance candidate experience and satisfaction.
- Assisted with safety and cleanliness of the facility in collaboration with housekeeping.
Event Security Staff
Sword Security
Toronto
08.2025 - 10.2025
- Checked tickets, bags, and credentials to prevent unauthorized items from entering the venue.
- Monitored entrances and exits to secure venue by allowing only authorized guests access.
- Maintained order in queues and public areas to ensure safe and organized flow of guests.
- Reported suspicious behavior and safety hazards to supervisors to enhance overall venue safety.
Education
Police Foundations & Security -
TriOS College
Toronto, ON09-2025
Honors BSc - Law & Justice Studies
Humber & Guelph College
Lakeshore, ON04-2024
Skills
- Access Control
- Surveillance Techniques
- Incident Reporting
- Threat Assessment
- Security Compliance
- Community Policing
- Crowd control
- Conflict Management
- De-escalation
- Conflict de-escalation
- Organizational skills
- Customer Service
- Communication
- Access control
- Customer service
- Crowd control
Certification
- Ontario Security Guard License, Authorized to perform security duties, access control, and incident response.
- CPR Certified, Trained in emergency care and life-saving techniques.
- Smart Serve Certified, Knowledgeable in responsible alcohol service and legal compliance.
- Ontario human rights & AODA training certification, Training focused on workplace accessibility inclusion, and compliance with provincial human rights standards.
- Overdose prevention certified, Completed overdose prevention, recognition, and response training focused on identifying overdose symptoms and applying emergency response procedures.
- Use of force certified, Completed use-of-force training focused on conflict de-escalation, safe restraint techniques, and lawful response procedures in security environments.
- De-escalation, Certified in conflict de-escalation techniques, crisis intervention, and safe response procedures for security environments.
Languages
- English, Fluent
- Farsi, Fluent
Core Skills
Conflict Management, Crowd Control, De-escalation, Criminal Investigation, Access Control, Community Policing, Incident Reporting, Microsoft Office Suite, Digital Literacy, Attention to Detail, Customer Service, Communication, Proctoring, Security Compliance
Affiliations
- Event Volunteer – Water Station
CIBC Run for the Cure (Cancer Fundraiser) | 2017
Assisted in organizing and distributing water to participants during a large-scale charity run
Provided directions and support to runners and attendees in a fast-paced environment
Helped maintain a safe, organized, and positive atmosphere throughout the event
Collaborated with team members to ensure smooth event operations
Campaign Volunteer
Liberal Party of Canada | 2019 (40 Hours)
Distributed pamphlets and campaign materials to the public in assigned areas
Engaged respectfully with community members while representing the campaign
Supported outreach efforts by providing information and answering general questions
Demonstrated professionalism, reliability, and strong communication skills in a public-facing role
Timeline
Tactical Security guard
ASP Security
03.2026 - Current
Event Security Staff
Sword Security
08.2025 - 10.2025
Event Security Staff
Exodus Security
03.2025 - Current
Test Centre Administrator
Prometric Test Centre
08.2024 - 05.2026
Police Foundations & Security -
TriOS College
Honors BSc - Law & Justice Studies
Humber & Guelph College