SORHEE PARK
Vancouver,BC
Summary
Dedicated and customer-oriented professional with experience in customer service, administration, and education. Adept at providing excellent service in fast-paced environments, handling multiple tasks efficiently, and engaging effectively with diverse populations. Strong problem-solving, organizational, and communication skills with a commitment to creating a welcoming and supportive environment. Passionate about public service and community engagement.
Overview
5
5
years of professional experience
Work History
Specialist
Apple
09.2022 - 08.2024
- Delivered personalized customer service, fostering strong client relationships and enhancing brand loyalty.
- Developed and led in-store training programs for new hires, streamlining onboarding and knowledge retention.
- Created an innovative Apple Watch feature demonstration strategy, leading to a 20% increase in customer engagement.
- Managed high-volume transactions and inventory systems with accuracy and efficiency.
- Spearheaded a new mentorship program, improving team collaboration and staff performance.
Administrative Assistance
SEE architectural firm
07.2020 - 08.2022
- Led administrative support functions, ensuring seamless communication between departments and clients.
- Designed and implemented a new scheduling platform, reducing labor costs by 10%.
- Managed and organized large volumes of digital and physical documents for efficiency and accessibility.
- Coordinated company-wide team-building events, increasing employee engagement and workplace satisfaction.
Instructor
KMC Music Academy
04.2019 - 07.2020
- Conducted lessons and provided personalized support to students, fostering a positive learning environment.
- Established strong relationships with students and parents, resulting in an 80% re-enrollment rate.
- Managed group communication platforms to ensure efficient information sharing.
Education
Diploma - Business communication
Greystone College Vancouver
Vancouver, BC01.2024
Bachelor`s degree - Music Composition
Hanyang Women University
Seoul, Korea01.2019
Skills
- Proficient in Microsoft Office
- Diverse Audience Engagement
- Effective Communication
- Administrative Software Expertise
- Fast-Paced Environment Adaptability
- Accurate Task Prioritization
Languages
English
Full Professional
Hobbies and Interests
Community Engagement, Libraries, Education, Travel, Fitness
Technical Skills
Microsoft Office, POS Systems, Digital Inventory Management, Training Program Development
Timeline
Specialist
Apple
09.2022 - 08.2024
Administrative Assistance
SEE architectural firm
07.2020 - 08.2022
Instructor
KMC Music Academy
04.2019 - 07.2020
Diploma - Business communication
Greystone College Vancouver
Bachelor`s degree - Music Composition
Hanyang Women University
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