Summary
Overview
Work History
Education
Skills
Personal Information
Awards
Volunteer Experience
References
Timeline
Generic

soraya ellis

Toronto,ON

Summary

Dynamic and customer-focused retail professional with 3.5 years of experience delivering exceptional service and driving sales. Proven ability to engage with customers, manage inventory, and work collaboratively with team members to achieve store goals. Adept at problem-solving and adapting to fast-paced environments, with a strong dedication to community.

Overview

4
4
years of professional experience

Work History

Sales & Digital Marketing

F45 Training
Whitby, ON
07.2023 - Current
  • Editing photos and videos for Social Media using Adobe Premiere Pro, Photoshop, and Audition. Monitoring incoming calls to sign up new clients. Answering questions from workers and making suggestions to improve productivity. Maintaining customer relations. Email marketing.

Brand Ambassador

American Eagle
Oshawa, ON
10.2021 - 08.2024
  • Cashier, customer service, fitting room, working sales floor, greeted customers when coming in shopping for clothes, creating an engaging shopping experience for the customers by initiating conversations and interacting with them in an authentic, personalized way, sharing advice with customers on current trends, our products, and new promotions, suggesting alternative products, and styling ideas based on the customer's style and interest.

Sales Associate

TJX Winners
Barrie, ON
09.2020 - 10.2021
  • Customer service, working sales floor, cashier, fitting room, jewelry counter, maintaining visual and display standards, and ensuring the sales floor is well-stocked. Assisting with opening and closing procedures for inventory control, safety standards, etc. Daily interaction and my degree in customer service gained customers who trusted my advice and skills.

Education

Bachelor of Arts -

Toronto Metropolitan University
Toronto, ON
05.2026

High School Diploma -

Innisdale Secondary School
Barrie, ON
06.2022

Skills

  • Conflict resolution
  • Team builder
  • Communication skills
  • Organization
  • Leadership
  • Punctual
  • Dealing with upset customers in a calm and appropriate way

Personal Information

Title: Student

Awards

  • 2019 National Championship winners at Cheer Pride All-Stars (Allstar Jr Medium Level 3)
  • AAA CAA Certified
  • Respect in Sport Certified
  • Faulhaber Communications Award 2022
  • Google Ad Search Certificate
  • Google Ad Measurement Certificate
  • SMART Serve Cert #240703473476

Volunteer Experience

  • I volunteered my time at events like The Cheer Pride All-Stars sleepover
  • The Ovarian Cancer Walk of Hope
  • The Christmas card event at the senior citizen’s home in Barrie.

References

Available upon request

Timeline

Sales & Digital Marketing

F45 Training
07.2023 - Current

Brand Ambassador

American Eagle
10.2021 - 08.2024

Sales Associate

TJX Winners
09.2020 - 10.2021

Bachelor of Arts -

Toronto Metropolitan University

High School Diploma -

Innisdale Secondary School

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soraya ellis