Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Sophie Whitford-Bender

Calgary,AB

Summary

Enthusiastic and reliable server who takes pride in providing excellent customer service and creating memorable experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

5
5
years of professional experience

Work History

Server/Bartender Training

Modern Love
06.2023 - Current
  • Coordinating with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Resolved guest complaints to maintain complete customer satisfaction.
  • Worked with Squirrel POS system to place orders, manage bills.
  • Collected payment for food and drinks served, balanced cash receipts for cashout.
  • Demonstrated strong multitasking skills by managing multiple tables and making drinks simultaneously without compromising service quality.

Server

Hayden Block
04.2022 - Current
  • Serving in fast paced environment, with typical ring outs of 3000 dollars per shift.
  • Working with Pixel POS system to place orders, and manage bills.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Maintaining order efficiency and accuracy through clear communication with kitchen staff.
  • Completing side duties throughout shift to ensure items remain stocked and clean.
  • Constantly expanding liquor and food knowledge to provide well informed recommendations.
  • Explaining menu items and suggested appropriate options for food allergy concerns.

Server

Moxies Bar & Grill
09.2019 - 05.2022
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.

Education

Diploma - Addictions Studies - Aboriginal Focus

Bow Valley College
Calgary, AB
04.2022

High School Diploma -

Bowness High School
Calgary, AB
06.2018

Skills

  • Proserve Certification
  • Adaptable and Flexible
  • Hospitality service expertise
  • Menu Memorization
  • Food and beverage pairings
  • High-volume dining
  • Table Monitoring and Turnover
  • Guest Engagement
  • Outgoing Personality

Volunteer Experience

Calgary Folk Music Festival: July 2013-Present 

Current position Beer Garden Coordinator 2024


Timeline

Server/Bartender Training

Modern Love
06.2023 - Current

Server

Hayden Block
04.2022 - Current

Server

Moxies Bar & Grill
09.2019 - 05.2022

Diploma - Addictions Studies - Aboriginal Focus

Bow Valley College

High School Diploma -

Bowness High School

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Sophie Whitford-Bender