Sophie Leclair
3079 Principale Street, Wendover,ON
Overview
41
41
years of professional experience
Work History
General Manager - Eastern Ontario
Chemsyn Services
97 Saramia Crescent, Unit 2
05.2023 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed service and sales strategies to improve retention and revenue.
- Formed and sustained strategic relationships with clients.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Built and maintained loyal, long-term customer relationships through effective account management.
Sales Representative
Romco Products, div. of Imperial Dade Canada
Ottawa, Ontario
03.2018 - 04.2023
- Maintained knowledge of industry trends to provide informed recommendations.
- Engaged customers through active listening and personalized service.
- Negotiated pricing contracts with customers to maximize profits.
- Negotiated deals and handled complaints or objections.
Vice-President, Eastern Ontario Region
Citron Hygiene (formerly Cannon Hygiene)
Ottawa, ON
05.2003 - 10.2017
- Developed strategic sales plans aligned with company goals and market trends.
- Analyzed market data to identify customer needs and sales opportunities.
- Built strong relationships with internal stakeholders at all levels of the organization.
- Identified new opportunities for business expansion through prospecting activities.
- Collaborated with senior leadership to develop strategic operational goals.
Manager, Customer Service
Dustbane Products Limited
Ottawa, ON
10.1987 - 04.2003
- Assisted customers with product inquiries and service requests efficiently.
- Collaborated with team members to improve service delivery processes and standards.
- Facilitated communication between departments to enhance overall customer experience.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Leasing Administrator
Belisle Automobiles
Ottawa, Ontario
09.1984 - 09.1987
- Managed leasing documentation and maintained accurate records for client transactions.
- Collaborated with sales teams to streamline leasing processes and improve service delivery.
- Provided excellent customer service both in person and over the phone.
Education
Administrative Secretary
College Larocque-Lafortune
Ottawa, ON08-1984
Skills
- Negotiation expertise
- Team management
- Strategic planning
- Sales management
- Client relationship management
- Multitasking capacity
- Exceeds sales goals
- Relationship selling
- Contract negotiations
- Customer needs assessment
- Team leadership
- Self motivation
Languages
French
Full Professional
English
Full Professional
References
References available upon request.
Timeline
General Manager - Eastern Ontario
Chemsyn Services
05.2023 - Current
Sales Representative
Romco Products, div. of Imperial Dade Canada
03.2018 - 04.2023
Vice-President, Eastern Ontario Region
Citron Hygiene (formerly Cannon Hygiene)
05.2003 - 10.2017
Manager, Customer Service
Dustbane Products Limited
10.1987 - 04.2003
Leasing Administrator
Belisle Automobiles
09.1984 - 09.1987
Administrative Secretary
College Larocque-Lafortune