Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Sophie Leclair

3079 Principale Street, Wendover,ON

Overview

41
41
years of professional experience

Work History

General Manager - Eastern Ontario

Chemsyn Services
97 Saramia Crescent, Unit 2
05.2023 - Current
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Developed service and sales strategies to improve retention and revenue.
  • Formed and sustained strategic relationships with clients.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Built and maintained loyal, long-term customer relationships through effective account management.

Sales Representative

Romco Products, div. of Imperial Dade Canada
Ottawa, Ontario
03.2018 - 04.2023
  • Maintained knowledge of industry trends to provide informed recommendations.
  • Engaged customers through active listening and personalized service.
  • Negotiated pricing contracts with customers to maximize profits.
  • Negotiated deals and handled complaints or objections.

Vice-President, Eastern Ontario Region

Citron Hygiene (formerly Cannon Hygiene)
Ottawa, ON
05.2003 - 10.2017
  • Developed strategic sales plans aligned with company goals and market trends.
  • Analyzed market data to identify customer needs and sales opportunities.
  • Built strong relationships with internal stakeholders at all levels of the organization.
  • Identified new opportunities for business expansion through prospecting activities.
  • Collaborated with senior leadership to develop strategic operational goals.

Manager, Customer Service

Dustbane Products Limited
Ottawa, ON
10.1987 - 04.2003
  • Assisted customers with product inquiries and service requests efficiently.
  • Collaborated with team members to improve service delivery processes and standards.
  • Facilitated communication between departments to enhance overall customer experience.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Leasing Administrator

Belisle Automobiles
Ottawa, Ontario
09.1984 - 09.1987
  • Managed leasing documentation and maintained accurate records for client transactions.
  • Collaborated with sales teams to streamline leasing processes and improve service delivery.
  • Provided excellent customer service both in person and over the phone.

Education

Administrative Secretary

College Larocque-Lafortune
Ottawa, ON
08-1984

Skills

  • Negotiation expertise
  • Team management
  • Strategic planning
  • Sales management
  • Client relationship management
  • Multitasking capacity
  • Exceeds sales goals
  • Relationship selling
  • Contract negotiations
  • Customer needs assessment
  • Team leadership
  • Self motivation

Languages

French
Full Professional
English
Full Professional

References

References available upon request.

Timeline

General Manager - Eastern Ontario

Chemsyn Services
05.2023 - Current

Sales Representative

Romco Products, div. of Imperial Dade Canada
03.2018 - 04.2023

Vice-President, Eastern Ontario Region

Citron Hygiene (formerly Cannon Hygiene)
05.2003 - 10.2017

Manager, Customer Service

Dustbane Products Limited
10.1987 - 04.2003

Leasing Administrator

Belisle Automobiles
09.1984 - 09.1987

Administrative Secretary

College Larocque-Lafortune
Sophie Leclair