Sophie Christiansen
Overview
6
6
years of professional experience
Work History
Relief Receptionist
City of Vernon
Vernon
01.2021 - Current
- Managed incoming calls and routed inquiries to relevant city members.
- Scheduled work orders and maintained calendars for department heads.
- Maintained office supplies inventory and ordered materials as needed.
- Provided customer service support by addressing inquiries and resolving issues.
- Processed high volumes of data entries with accuracy and attention to detail using Excel.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
Medical Office Assistant
Dr Sugimoto
Lumby
10.2023 - 11.2024
- Performed clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Greeted patients and visitors in a professional and friendly manner.
- Assisted physicians during examinations by providing instruments and supplies as needed.
- Maintained medical supply inventory levels and ordered additional supplies when needed.
- Ensured that all required paperwork was completed accurately prior to submitting it for processing.
- Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Collected payments from patients for services rendered.
Communicable Diseases Sanitizer
City Of Vernon
Vernon
01.2021 - 10.2023
- Cleaned and sterilized all buildings within the City of Vernon with approved cleaning products to prevent growth of bacteria and viruses.
- Handled, mixed, labeled and stored chemical cleaners in compliance with safety requirements to prevent work safe hazards.
- Demonstrated proper use of PPE and understood procedures necessary to minimize exposure to chemicals while performing daily tasks.
Barista/Server
Eatology
Vernon
05.2022 - 06.2025
- Created and managed engaging content for social media platforms and created giveaways to ensure repeat business.
- Greeted and communicated with guests to take beverage orders and offer recommendations based on taste preferences.
- Developed and maintained relationships with regular guests, recognizing preferences and anticipating needs.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Managed cash register transactions accurately and efficiently.
- Assisted in resolving customer complaints promptly and professionally.
Server
Cactus Club Cafe
Vernon
08.2022 - 10.2023
- Participated in the opening of Vernon’s first Cactus Club Cafe which included two weeks of thorough in depth training.
- Displays enthusiasm and knowledge about restaurant's menu and products while recommending the best dishes for everyone’s diet, food restrictions and preferences.
- Develop relationships with guests and assisted in generating repeat business by providing exceptional customer service.
- Operate Squirrel POS system to order food, bill guests and take payment.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
Copy and Print Supervisor
Staples
Vernon
08.2019 - 05.2021
- Supervised a team of six employees, promoting a positive work environment through effective communication, active engagement and hands-on assistance.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Copy various documents, created posters, books, brochures, business cards and calendars.
- Operate printing equipment to produce print jobs with PC, CTP, binding equipment, punching and laser cutting.
- Adjust equipment and computer interface to print various sized projects using different paper stocks.
- Create shipping Labels for FedEx, Purolator and DHL
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed minor machine repairs and placed equipment service calls for routine maintenance.
Sterilization Dental Assistant
Dr Gary Wessels
Vernon
01.2020 - 04.2020
- Thoroughly cleaned surgical rooms between patients having procedures such as Root Canals, Extractions and Fillings.
- Organized and assembled routine or specialty surgical instrument trays filling special requests as needed for each operating appointment.
- Assisted with checking patients In and Out for procedures to maintain a smooth patient flow.
- Maintained a clean, sterile and positive environment to optimize patient comfort, safety and satisfaction.
- Operated and maintained steam autoclaves, keeping records of loads completed, items in loads and all maintenance procedures performed.
Education
Certificate - Administrative Assistant
University of Northern British Columbia (UNBC)
Prince George, BC01.2024
Skills
- Computer Skills (Excel, Word, EMR)
- Outstanding Public Service Abilities
- Neat and Accurate Typing
- Upbeat Personality
- Deadline Monitoring
- Excellent customer relations
Certificates
- Administrative Assistant Certificate (UNBC)
- WHIMIS
- Serving it Right
Volunteer
City Of Vernon By- Election 2021
9 hours of setting up the voting station, administering solemn declarations, checking voter identification, issuing ballots and instructing voters on how to mark and fold ballots, serving all voters in a friendly and efficient manner, considering ballots and counting votes after the close of voting at initial count.
Timeline
Medical Office Assistant
Dr Sugimoto
10.2023 - 11.2024
Server
Cactus Club Cafe
08.2022 - 10.2023
Barista/Server
Eatology
05.2022 - 06.2025
Relief Receptionist
City of Vernon
01.2021 - Current
Communicable Diseases Sanitizer
City Of Vernon
01.2021 - 10.2023
Sterilization Dental Assistant
Dr Gary Wessels
01.2020 - 04.2020
Copy and Print Supervisor
Staples
08.2019 - 05.2021
Certificate - Administrative Assistant
University of Northern British Columbia (UNBC)