Lucy Carreiro
Toronto,Canada
Summary
To obtain a full time position as a Receptionist which offers key participation, team oriented tasks, immediate challenges, and career opportunity.
Overview
27
27
years of professional experience
Work History
Relief Receptionist
West Neighbourhood House
07.2001 - Current
- Company Overview: Formally known as St. Christopher House
- Answered over 20 lines, completed payroll, processed cheque requisitions, & cheque transmittal forms, and maintained petty cash balance.
- Greeted and assisted clients, vendors, VIPs and interview candidates politely
- Maintained a clean, organized reception area, including lounge and associated areas
- Operated the following office equipment with ease: photocopiers, fax machines, multi-line phones, rotary index cards, etc.
- Filed materials into appropriate envelopes, mailboxes, binders and file cabinets
- Created professional-looking letters, signs labels and envelopes as requested
- Proficient in the use of various computer programs including; MS Word, MS Power Point, MS Outlook, MS Excel, Internet, and some CIMS- HR
Meals on Wheels Program Worker
West Neighbourhood House
01.2019 - 01.2024
- Company Overview: Formally known as St. Christopher House
- Labeling and cooking the meals
- Packing the meals for delivery
- Printing out the route sheets
- Adding clients to Alaycare
- Printing labels for meals
- Packing up care packages
- Calling clients and ordering meals on Apetito
Client and Family Services Program Worker
West Neighbourhood House
03.2017 - 04.2023
- Company Overview: Formally known as St. Christopher House
- Set up Tax Clinic at start of shift
- Filed folders in appropriate files/file cabinets
- Entered clients that did tax returns into CIMS database
- Filled out forms to prepare the clients to do tax returns with volunteer
Home-At-Last Program Worker
West Neighbourhood House
04.2017 - 01.2019
- Company Overview: Formally known as St. Christopher House
- Received and confirmed client referrals from hospital-based Discharge Planners and Community Care Access Centre Coordinators
- Prepared referrals and faxed them to TC HAL partners to arrange services for clients
- Contacted and arranged scheduled services with local CSS agencies
- Reported any issues with services as they occurred
After School Program Counsellor
West Neighbourhood House
01.2001 - 06.2018
- Company Overview: Formally known as St. Christopher House
- Supervised and monitored children after school both indoors and outdoors
- Planned and created fun group activities and crafts
- Acted as Lead Supervisor when asked to
- Communicated regularly with parents of participants and my superiors
Lead Lunchroom Supervisor
Lord Lansdowne Public School
01.2000 - 08.2013
- Supervised elementary school children during lunch hour both indoors and outdoors
- Performed basic First Aid on injured children
- Lead team of supervisors
- Communicated regularly with parents, teachers and my superiors
PTA Treasurer
Lord Lansdowne Public School
01.1999 - 01.2005
- As treasurer for the Parent Teacher Association collected money from various fundraisers, counted and deposited the money into the bank, responsible for writing out cheques, and maintaining the account balance
Education
Administrative -
Stratford Correspondence School
Toronto, ON01.2013
CPR - undefined
Lifesaver 101
Toronto, ON01.2008
Customer Service - undefined
Humber College
Toronto, ON01.2007
Pharmacy Course - undefined
Stratford Correspondence School
Toronto, ON01.2006
First Aid - undefined
St. Johns Ambulance
Toronto, ON01.2006
Photography Diploma - undefined
Stratford Correspondence School
Toronto, ON01.2004
Teachers Aide Diploma - undefined
International Correspondence School
Toronto, ON01.1998
Skills
- Fluent in English and Portuguese
- Excellent communication and interpersonal skills
- Over a decade of work experience within an office environment
- Professional Customer Service skills
- Professional phone etiquette
- Work with Alaycare, Workflow, Apetito
- Proficient in the use of Computer Applications, including some CIMS-HR training
- Able to multitask within a fast-paced environment
- Able to efficiently work individually and as a member of a team
- Analytical and having attention to detail
- Organization skills
- Telephone skills
- Verbal and written communication
- Appointment scheduling
- Greeting and seating clients
- Mail handling
- Multi-line telephone operation
Websites
Languages
English
Portuguese
Timeline
Meals on Wheels Program Worker
West Neighbourhood House
01.2019 - 01.2024
Home-At-Last Program Worker
West Neighbourhood House
04.2017 - 01.2019
Client and Family Services Program Worker
West Neighbourhood House
03.2017 - 04.2023
Relief Receptionist
West Neighbourhood House
07.2001 - Current
After School Program Counsellor
West Neighbourhood House
01.2001 - 06.2018
Lead Lunchroom Supervisor
Lord Lansdowne Public School
01.2000 - 08.2013
PTA Treasurer
Lord Lansdowne Public School
01.1999 - 01.2005
CPR - undefined
Lifesaver 101
Customer Service - undefined
Humber College
Pharmacy Course - undefined
Stratford Correspondence School
First Aid - undefined
St. Johns Ambulance
Photography Diploma - undefined
Stratford Correspondence School
Teachers Aide Diploma - undefined
International Correspondence School
Administrative -
Stratford Correspondence School
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