Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophia Huici Yu

San Francisco

Summary

Detail-oriented individual known for exceptional problem-solving and communication skills. Experienced in hospitality and customer service, dedicated to creating welcoming environments and addressing customer needs promptly. Prepared to contribute to team success and enhance service quality.

Overview

7
7
years of professional experience

Work History

Membership Associate

YMCA
SAN FRANCISCO
06.2025 - Current
  • Facilitated membership registration and processed transactions efficiently.
  • Promoted health and wellness initiatives aligned with YMCA mission and values.
  • Provided customer service support during peak times or when additional assistance was required.

Head Hostess

The Waterfront Restaurants
SAN FRANCISCO
04.2023 - 01.2026
  • Greeted and seated guests in a friendly and efficient manner.
  • Answered telephone to provide dining information and take reservations.
  • Trained new host staff on procedures and customer service standards.

Head Hostess

China Live
SAN FRANCISCO
08.2022 - 03.2023
  • Assisted in maintaining cleanliness and organization of the front entrance area.
  • Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.
  • Performed administrative tasks such as taking phone calls, managing emails, and scheduling shifts.

Front Desk Receptionist

Dr. Kenneth Chang M.D Office
SAN FRANCISCO
04.2021 - 07.2022
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.

Front Desk Receptionist

Lau Chiropractic Office
SAN FRANCISCO
03.2019 - 04.2020
  • Assisted with scheduling appointments for clients and visitors.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

Education

Bachelor of Arts - Hospitality And Tourism Management

San Francisco State University
San Francisco, CA
12-2022

Skills

  • Bilingual in English and Chinese (Cantonese, Toishanese, and Mandarin)
  • Customer service, problem solving, relationship building
  • Communication, adaptability, and flexibility
  • Verbal and written communication, reception management, and membership registration

Timeline

Membership Associate

YMCA
06.2025 - Current

Head Hostess

The Waterfront Restaurants
04.2023 - 01.2026

Head Hostess

China Live
08.2022 - 03.2023

Front Desk Receptionist

Dr. Kenneth Chang M.D Office
04.2021 - 07.2022

Front Desk Receptionist

Lau Chiropractic Office
03.2019 - 04.2020

Bachelor of Arts - Hospitality And Tourism Management

San Francisco State University
Sophia Huici Yu