Sophia Testagrossa
Capitola
Summary
Experienced with creating warm and welcoming environments for guests. Utilizes excellent communication and organizational skills to ensure smooth operations. Track record of providing personalized service and promptly addressing guest needs.
Overview
4
4
years of professional experience
Work History
Hostess, Office Assistant & Busser
Crow’s Nest Restaurant
10.2021 - Current
- Greet guests warmly, ensuring a welcoming and professional first impression.
- Handle customer complaints with professionalism, resolving issues promptly.
- Operate POS systems, process payments, and manage cash handling duties.
- Manage high-volume phone interactions, providing accurate information and assistance.
- Maintain cleanliness and organization of dining areas, assisting in bussing duties.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Assistant Event Coordinator
The Wild Bite
01.2021 - Current
- Manage pre- and post-event inventory, ensuring accuracy and organization.
- Assisted Event Coordinator in creating detailed timelines for each phase of an event project, ensuring timely completion of all tasks.
- Ensured smooth execution of on-site logistics by supervising setup, teardown, and vendor coordination during events.
- Stock and organize dining supplies and kitchen equipment for efficiency.
Waitress & Cashier
Wylder Space
08.2020 - 12.2020
- Delivered top-tier customer service in a high-energy dining environment.
- Maintained compliance with health and safety standards to ensure food safety.
- Processed orders and payments using POS systems efficiently.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
Associate Degree in Health Science (In Progress) - Nursing
Cabrillo College
Aptos, CA06-2025
High School Diploma -
Soquel High School
Soquel, CA05-2023
Skills
- Excellent Customer Service & Communication
- Multitasking & Time Management
- Phone etiquette
- Conflict Resolution & Problem-Solving
- Leadership & Team Collaboration
- Adaptability in Fast-Paced Environments
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Hostess, Office Assistant & Busser
Crow’s Nest Restaurant
10.2021 - Current
Assistant Event Coordinator
The Wild Bite
01.2021 - Current
Waitress & Cashier
Wylder Space
08.2020 - 12.2020
Associate Degree in Health Science (In Progress) - Nursing
Cabrillo College
High School Diploma -
Soquel High School
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