Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
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Open To Work

Sophia Simmons

National City

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Tax PreparerFront Desk ReceptionistNight AuditorNurse

Work Type

Full TimePart Time

Location Preference

RemoteOn-Site
Location: National City, CASan Diego, CA
Open to relocation: No

Summary

Dynamic Tax Preparer at Jackson Hewitt with expertise in income tax preparation and compliance. Proven ability to enhance client satisfaction through exceptional organization and problem-solving skills, resulting in high retention rates. Successfully maximized client refunds by identifying deductions, demonstrating a commitment to delivering results in a fast-paced environment.

Overview

17
17
years of professional experience

Work History

Tax Preparer

Jackson Hewitt
San Diego, CA
09.2025 - 05.2026
  • Prepared and filed federal and state tax returns for individual clients.
  • Reviewed financial documents to ensure accuracy and compliance with tax regulations.
  • Assisted clients in understanding tax obligations and potential deductions.
  • Utilized tax preparation software to streamline filing processes and enhance efficiency.
  • Organized client records systematically for easy retrieval during audits or follow-ups.
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Analyzed financial records to verify accuracy of tax returns.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Assessed client tax situations to determine best filing options.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Educated clients on tax planning strategies, helping them save money in future years.
  • Prepared tax returns for clients in various industries according to government regulations and requirements.
  • Managed multiple deadlines efficiently, ensuring all clients'' taxes were filed on time without compromising quality or accuracy.
  • Offered clients recommendations to reduce tax liabilities.
  • Identified potential audit red flags to minimize risk of IRS audits.
  • Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
  • Provided exceptional customer service, resulting in high client retention and satisfaction rates.
  • Identified potential tax deductions and credits, maximizing clients' refunds or minimizing owed amounts.
  • Adapted quickly to new tax software and technologies, enhancing efficiency in tax preparation tasks.
  • Calculated estimated tax payments for clients.
  • Utilized tax software to prepare returns and meet deadlines.
  • Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.

Nurse

Phoenix Caring Services
Phoenix, AZ
05.2009 - 10.2010
  • Administered medications and monitored patient responses in compliance with care plans.
  • Assisted in developing individualized nursing care strategies to enhance patient outcomes.
  • Collaborated with interdisciplinary teams to coordinate effective patient care and support services.
  • Educated patients and families on treatment plans, promoting adherence and understanding of health conditions.
  • Implemented infection control protocols, ensuring safety standards were consistently met within the facility.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Performed routine wound care and dressing changes on schedule.
  • Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
  • Improved patient satisfaction ratings by delivering compassionate and personalized care.
  • Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
  • Reduced medication errors through thorough double-checking of prescriptions and dosages.
  • Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
  • Assisted physicians in performing diagnostic tests and procedures to facilitate prompt diagnosis and treatment.
  • Created an efficient shift handover process which improved continuity of care between nursing shifts.
  • Managed patients recovering from medical or surgical procedures.
  • Evaluated patient histories, complaints, and current symptoms.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Performed triage on incoming patients and determined severity of injuries and illnesses.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Recorded details regarding therapies to keep patient charts updated.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.

Front Desk Receptionist

Best Western Plus Hotel
La Mesa, CA
11.2021 - 10.2024
  • Greeted and assisted guests during check-in and check-out processes, ensuring a positive first impression.
  • Managed multi-line phone system, directing calls to appropriate departments efficiently.
  • Maintained accurate records of guest reservations and inquiries using property management software.
  • Provided information on hotel services, local attractions, and transportation options to enhance guest experience.
  • Collaborated with housekeeping staff to ensure timely room availability and cleanliness standards were met.
  • Resolved guest complaints promptly, demonstrating strong problem-solving skills and commitment to customer satisfaction.
  • Assisted in processing payments and managing cash transactions accurately at front desk operations.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Collected room deposits, fees, and payments.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Streamlined check-in processes, reducing wait times for guests.
  • Organized, maintained and updated information in computer databases.
  • Collected Type payments, processed transactions and updated relevant records.

Night Auditor

Best Western Plus Hotel
La Mesa, CA
11.2021 - 06.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
  • Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Applied effective time management techniques to meet tight deadlines.

Education

Associate of Science - Nursing

Grossmont College
El Cajon, CA
08-1996

Skills

Organization skills

Document preparation

Income tax preparation

Local, state, and federal tax returns

Tax return preparation

Data gathering

Tax law compliance

Timeline

Tax Preparer

Jackson Hewitt
09.2025 - 05.2026

Front Desk Receptionist

Best Western Plus Hotel
11.2021 - 10.2024

Night Auditor

Best Western Plus Hotel
11.2021 - 06.2022

Nurse

Phoenix Caring Services
05.2009 - 10.2010

Associate of Science - Nursing

Grossmont College

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Sophia Simmons