Nicole MacAulay
Sydney,Nova Scotia
Summary
Tax Preparer with a proven track record at Island Tax And Accounting Group, excelling in client communication and meticulous records management. Enhanced client satisfaction through accurate tax preparation and exceptional service during peak seasons. A dedicated team player, skilled in bookkeeping and committed to maintaining confidentiality and trust.
Overview
17
17
years of professional experience
Work History
Tax Preparer
Island Tax And Accounting Group
Whitney Pier, NS
03.2019 - 02.2020
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
Telecommunications Operator
ICT Group
Sydney, NS
08.2006 - 08.2010
- Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
- Managed high call volume while maintaining professionalism and composure during periods of peak demand.
- Connected callers with appropriate professional, department, or business.
- Implemented process improvements that led to increased workflow efficiency within the telecommunications department.
Telemarketer
EDS
Sydney, NS
08.2006 - 01.2008
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Utilized effective time management strategies to prioritize tasks for optimal productivity.
- Asked pertinent questions to understand customer requirements.
- Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
Telemarketer
Servicom
Sydney River, NS
05.2003 - 07.2006
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Completed daily and weekly sales reporting using assigned tools.
Education
No Degree - Computerized Business Management
CBBC
Sydney, NSHigh School Diploma -
Holy Angels High School
Sydney, NS2003
Skills
- Organization skills
- Bookkeeping
- Client communication
- Verbal/written communication
- Bookkeeping expertise
- Records management
- Team player attitude
- Store maintenance
- Inventory management
- Organization
- Friendly and helpful
- Customer assistance
Languages
English
Full Professional
Timeline
Tax Preparer
Island Tax And Accounting Group
03.2019 - 02.2020
Telecommunications Operator
ICT Group
08.2006 - 08.2010
Telemarketer
EDS
08.2006 - 01.2008
Telemarketer
Servicom
05.2003 - 07.2006
No Degree - Computerized Business Management
CBBC
High School Diploma -
Holy Angels High School