Summary
Overview
Work History
Education
Skills
References
Timeline
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Sophia Russell

Toronto,Ontario

Summary

Dedicated and personable student, who is highly organized and detail-oriented. Ability to manage multiple tasks, while creating a welcoming atmosphere for guests members. A valued team player, proactively collaborating and supporting colleagues. Demonstrates leadership with clear communication and a positive approach.

Overview

4
4
years of professional experience

Work History

Front Desk Crew Member

The Toronto Barre Collective
04.2022 - 06.2023
  • Provided high quality customer service by establishing first name rapport with over 90+ participants per shifts
  • Developed personal relationships for "white glove service" to support over 100 premium level members
  • Communicated professionally via phone, functional email boxes and social media platforms, answering questions and addressing concerns to boost satisfaction and enroll new members
  • Confirmed appointments, communicated with clients, and updated client records in computer system
  • Provided tours of facility to walk in guests, using value-added suggestive-selling techniques to generate membership sign up
  • Enrolled guests as members using Mind Body System and used Square POS platform for payments and merchandise sales
  • Maintained schedule communication through social media and daily chalkboard updates
  • Managed multiple tasks and met time-sensitive deadlines, including cleaning studios and all communal spaces between classes, equipment stocking and allocating wait-listed spots to members
  • Utilized effective communication and problem-solving skills to quickly resolve customer and operational issues
  • Completed opening and closing operational duties for set up and shut down of fitness studio

Babysitting

Various Families
01.2019 - 06.2023
  • Provided child care services for six area families, with children ranging in ages from one through ten years of age
  • Communicated positively with children and guardians.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability

Leader in Training

Boulderz Climbing Centre
01.2019 - 12.2019
  • Greeted new arrivals to camp by introducing to other participants, explaining facility rules and encouraging participation
  • Worked with children of varying age, interest, skill, and developmental levels of bouldering, slack line, rappelling, low ropes, top ropes and auto-belay
  • Mediated disputes or conflicts between campers to maintain a safe and fun environment

Education

Western Technical Commercial School
Toronto, On
06.2025

Skills

  • Personable, with strong communication skills
  • Team player and proactive collaborator
  • High energy, dependable and cooperative
  • Strong time management and prioritization skills
  • Critical thinking and application of good judgement
  • Handling Complaints and difficult conversations
  • Front Desk Operations, POS Terminal Operation
  • Following direction, checklists and upholding protocols

References

Available upon request

Timeline

Front Desk Crew Member

The Toronto Barre Collective
04.2022 - 06.2023

Babysitting

Various Families
01.2019 - 06.2023

Leader in Training

Boulderz Climbing Centre
01.2019 - 12.2019

Western Technical Commercial School

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Sophia Russell