Sophia Robertson
Vancouver,BC
Summary
I am a motivated individual who works hard and can easily adapt to a fast-paced environment. I am a quick learner, outgoing, and enjoy working with others. My experience as President of Student Council and working at Earls has given me many valuable skills. I can work with all types of people, handle new tasks, and maintain a positive attitude in stressful situations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lounge Server
Blackhawk Golf Course
Edmonton, Alberta
04.2025 - Current
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Connected with guests by having engaging conversations and improving the guest experience
- Participated in team meetings and other staff activities as requested by management.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
DoorDash Lead/Hostess/Server
Earls Kitchen + Bar
03.2023 - 04.2025
- Contact: Chris Ireton
- Contact number: 780 914 2963
- oversaw the takeout team and gave feedback in a kind and professional manner
- took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- I completed daily side work and opening and closing duties
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Cultivated warm relationships with regular customers.
Media Assistant
Yü Fashion Clothing and Accessories
Edmonton, AB
03.2023 - 08.2024
- Contact: Diane Do
- Contact number: 780 232 9223
- Posed for photo shoots to showcase clothing designs and accessories.
- used creative techniques to make engaging social media content to promote the local business
- Helped promote store events and aided in making them run smoothly
Education
Bachelor of Commerce - Commerce
UBC Sauder School of Business
Vancouver, BC04.2028
Skills
- Punctual
- Problem solver
- Hardworking
- Team player
- Responsible
- Polite and respectful
- Organized
- Approachable
Affiliations
- Member of the Young Women In Business Club
- Residence Floor Representative
- President of my high school's Student Council
- Honor's with Distinction throughout high school
- DoorDash Lead at Earls
- Volunteer experience
Certification
High School Diploma
Alberta ProServe
BC Serving it Right
Timeline
Lounge Server
Blackhawk Golf Course
04.2025 - Current
Media Assistant
Yü Fashion Clothing and Accessories
03.2023 - 08.2024
DoorDash Lead/Hostess/Server
Earls Kitchen + Bar
03.2023 - 04.2025
Bachelor of Commerce - Commerce
UBC Sauder School of Business
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