Sophia Nixon
Summary
Professional with a proven track record in customer service and cash handling, honed at Arby's and Gap Factory. Excelled in creating positive customer experiences and fostering loyalty through expert complaint handling and relationship building. Skilled in inventory management and financial transactions, demonstrating problem-solving abilities and a professional appearance and positive co-worker relationships.
Overview
1
1
year of professional experience
Work History
Front of House Associate
Arby's
11.2023 - Current
- Remembered, recited and promoted variety of menu items.
- Conducted thorough walkthrough after each closing shift assuring that all routines tasks were completed effectively.
- Maintained a clean and inviting environment for guests, ensuring a positive dining experience.
- Handled customer complaints professionally and efficiently, maintaining a high level of customer satisfaction.
- Managed inventory levels of front-of-house supplies, reducing waste and controlling costs.
- Trained new hires on front of house procedures, contributing to a cohesive team dynamic.
Sales Associate
Gap Factory
05.2024 - 10.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Efficient shipment processing, implementing efficient sorting and labeling techniques.
- Sorted and organized packages to ensure proper replenishment of merchandise.
Education
High School Diploma -
Catholic Central High School
Lethbridge, AB01-2025
Skills
- Customer service expertise
- Phone etiquette
- Food safety awareness
- Professional appearance
- Cash handling proficiency
- Greeting guests
- Payment processing
- Complaint handling
- Problem-solving abilities
Languages
English
Native or Bilingual
Timeline
Sales Associate
Gap Factory
05.2024 - 10.2024
Front of House Associate
Arby's
11.2023 - Current
High School Diploma -
Catholic Central High School
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