Natalia Castro
Carmichael
Summary
Experienced in customer service with a strong background in managing point-of-sale systems and cash transactions. Demonstrated ability to maintain cleanliness and organization in dining areas while ensuring compliance with health regulations. Engaged effectively with customers, addressing inquiries and resolving complaints to enhance their dining experience. Trained new staff on service standards and operational procedures, contributing to improved team performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front of House Associate
Panda Express
Sacramento
11.2023 - Current
- Provided excellent customer service to all patrons.
- Processed payments using a point-of-sale system and handled cash transactions accurately.
- Maintained a clean dining area by clearing away dishes, wiping down tables, and vacuuming carpets as needed.
- Stocked glassware, silverware, napkins, condiments prior to opening hours.
- Kept records of sales transactions made throughout each shift.
- Greeted guests upon arrival and provided them with menus.
- Assisted in seating customers, ensuring an efficient flow of service.
- Ensured compliance with health department regulations regarding food safety standards.
- Engaged in light conversation with guests to create a pleasant atmosphere for diners.
- Performed opening duties such as setting up host stand, preparing condiments, restocking utensils.
- Educated customers on daily specials and promotions available at the restaurant.
- Replenished beverages such as water, tea, coffee, and soft drinks throughout the duration of each shift.
- Assisted servers with bussing tables when necessary during peak hours.
- Recognized repeat customers by name and provided personalized service accordingly.
- Responded quickly to customer complaints in a professional manner and resolved issues efficiently.
- Explained menu items, took orders and delivered food courses according to instruction.
- Stocked and maintained buffet tables to keep ample food offerings available to guests.
- Took to-go phone orders from guests following outlined procedures.
- Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.
- Followed national, state and local safety, health and sanitation guidelines to protect guests.
- Coordinated with back-of-house staff to ensure timely preparation and delivery of orders.
- Maintained cleanliness and organization of the front-of-house area, including the lobby and restrooms.
Office Assistant
Sac city building maintenance
Sacramento
03.2020 - 06.2024
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Assisted in onboarding new employees by providing orientation materials and training resources.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Assisted in the development and implementation of office policies and procedures.
- Maintained an organized filing system of paper documents and electronic files.
- Answered phone calls and directed them to appropriate personnel.
- Provided administrative support to multiple departments as needed.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Managed daily office operations and maintained a clean and efficient workspace.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Monitored office expenses and submitted purchase requests.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Maintained confidentiality of sensitive information and documents.
- Facilitated communication within the office and with external partners.
- Coordinated travel arrangements for staff, including flight and hotel bookings.
- Conducted research and compiled data for reports and projects.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Answered and directed phone calls to appropriate staff members.
- Copied, sorted and filed records of office activities and business transactions.
- Scheduled meetings and coordinated materials to be distributed to attendees.
Mail Clerk
The UPS Store Inc.
Sacramento
11.2023 - 04.2024
- Prepared invoices and other documents for mailing purposes.
- Provided customer service assistance to external customers requiring postal services.
- Assisted with inventory control of postage supplies such as stamps, envelopes, labels.
- Faxing copying printing and emailing for customers.
- Sorting mail for box holders, delivering and shipping mail and packages.
- Providing certified mail services.
- Providing a clean and organized work environment and operating equipment.
- Providing excellent customer service to walk in customers and phone inquiries.
- Generated reports detailing activities in the mailroom such as package tracking numbers, shipping costs.
- Ensured compliance with federal regulations governing mailing processes.
- Responded to inquiries from internal staff regarding mailroom services and procedures.
- Maintained accurate records of incoming and outgoing mail.
- Organized outgoing mail for dispatch, including arranging for pickup or delivery by the postal service.
- Collected payments from customers for services rendered.
- Created labels using barcodes or other labeling software programs.
- Monitored stock levels of materials used in the daily operation of the mailroom.
- Resolved any discrepancies between actual shipments and expected deliveries.
- Processed returns and refunds in accordance with company policies.
- Scanned documents into electronic filing systems.
Bartender
F&B innovations
San Francisco
05.2016 - 10.2023
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Greeted customers and provided excellent customer service.
- Attended regular training sessions to stay updated on new products or trends.
- Developed good working relationships with fellow employees through effective communication.
- Stocked ice bins and coolers as needed throughout shift.
- Assisted in setting up the bar for service shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Performed opening and closing duties including restocking supplies.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Processed payments accurately and efficiently with POS system.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Provided drink suggestions to customers based on their preferences.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Cleansed glasses with sanitizing solution after each use.
- Adhered to state regulations regarding serving alcohol responsibly.
Bar Back Bartender Server
Legends Hospitality LLC
Sacramento
08.2016 - 03.2020
- Adhered to state regulations regarding serving alcohol responsibly.
- Greeted customers and provided excellent customer service.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Stocked ice bins and coolers as needed throughout shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Assisted in setting up the bar for service shift.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Processed payments accurately and efficiently with POS system.
- Developed good working relationships with fellow employees through effective communication.
- Cleansed glasses with sanitizing solution after each use.
- Attended regular training sessions to stay updated on new products or trends.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Provided drink suggestions to customers based on their preferences.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Performed opening and closing duties including restocking supplies.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Resolved customer complaints in a professional manner.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Trained new bartenders on drink preparation and upselling techniques.
- Collected and organized daily till totals and tips.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
Education
GED -
Grand Union High School
Sacramento, California12-2015
Some College (No Degree) - Small Business Management
American River College
Sacramento, CASkills
- Customer service
- Point of sale
- Cash handling
- Time management
- Effective communication
- Training new staff
- Problem solving
- Professional appearance
- Strong interpersonal skills
- Phone etiquette
- Customer service expertise
- Upselling strategies
- Greeting guests
- Cleanliness
- Open-close procedures
- Staff coordination
Certification
RBs certified
Food handlers card
Timeline
Front of House Associate
Panda Express
11.2023 - Current
Mail Clerk
The UPS Store Inc.
11.2023 - 04.2024
Office Assistant
Sac city building maintenance
03.2020 - 06.2024
Bar Back Bartender Server
Legends Hospitality LLC
08.2016 - 03.2020
Bartender
F&B innovations
05.2016 - 10.2023
GED -
Grand Union High School
Some College (No Degree) - Small Business Management
American River College