Sophia Hawkins

• Efficiently deliver a high standard of service in a quick turn over establishment, focusing on customer satisfaction and retention with my team
• Excellent knowledge of food syllabus and allergy modifications

• Provide customers with bespoke product recommendations, ensuring they receive the best quality technology, taking time to understand their needs and study the products.
• Create great first impressions to welcome existing and potential customers whilst maintaining a clean and beautifully merchandised store.
• Regularly helped to exceed the store sales target up to 413%!

• Learnt and applied technical veterinary knowledge as the face of the practice to book procedures and organise the busy diary, requiring efficient communication between our large team to serve over 100 clients daily.
• Fast problem solving whilst handling simultaneous issues including welcoming clients, accurate medicine dispensing, membership sales and maintaining a hygienic waiting room.

• Adapting to new teams and environments each shift, under pressure, to deliver excellent quality service at high profile events such as Goodwood Qatar Festival, weddings, corporate events and many high-end retreat hotels.
• Varied bar tending, bar back, food serving and handling experience with food safety and alcohol licensing training, ability to carry 3-4 plates and large drinks tray and using various POS.

• Raised a lifetime value of £22,920 for the charity in one month through membership sales, developing effective sales techniques, communication skills, confidence and rejection resilience.
• Learnt fast pitching skills and technical knowledge to increase the relevance to each customers, improving my sign up rate.

• Facilitated the restructuring of a complex MBA programme alongside the MD, requiring strong IT and organisational skills.
• Highly professional communication on behalf of the MD, promoting client satisfaction and continued business.

• Promoted to Supervisor in less than 3 months via demonstration of great team leadership, outgoing customer care and demand for more responsibility and learning.
• Experience in front of house team organisation, fine table service and attention to detail, till operation and client issue resolution.
• Barista coffee, wine pairing, allergy, and health & safety training.

- Weeded crops to improve harvest quality

- Comfortable in repetitive and physical outdoor environment within evolving teams