Sophia Desa
Anaheim,CA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Recreation Leader II
City of Anaheim
Anaheim
02.2026 - Current
- Led facility opening procedures, ensuring operational readiness, safety compliance, and proper preparation of program spaces.
- Supported safe and positive environments by monitoring patrons, enforcing policies, and maintaining welcoming facilities.
- Assisted instructors and program leaders with class setup, participant check-ins, and activity coordination.
- Created and maintained organized filing systems to improve document accessibility and administrative efficiency.
- Developed and implemented innovative programming to promote physical fitness and wellness among participants.
- Evaluated program effectiveness through participant feedback, driving continuous improvement initiatives.
Community Services Leader
City of Costa Mesa
Costa Mesa
10.2022 - Current
- Oversaw facility closing procedures, securing the building, completing end-of-day reports, and ensuring all program areas were safely shut down.
- Assisted with recreation programs and registrations, providing customer service and administrative support.
- Enforced safety guidelines, supervised participants, and maintained accurate attendance records.
- Led recreational activities and admitted patrons to facilities, programs, and special events.
- Coordinated rentals and events, including setup, cleanup, and equipment management.
- Completed daily cash reconciliation and prepared accurate Revenue Deposit Forms (RDFs) for timely submission to Finance.
- Guided newly hired trainees through facility-specific onboarding paperwork, ensuring compliance with internal procedures.
- Implemented data-driven strategies to assess program effectiveness and improve services.
Recreation Leader II
City of Buena Park
Buena Park
10.2022 - 04.2023
- Assisted in planning and delivering recreation programs including sports, games, crafts, cultural events, and special activities.
- Coordinated facility setup and event logistics; prepared ball fields and organized equipment.
- Supervised staff during prep shifts, events, and after-school programs.
- Operated city vehicles to transport equipment between facilities.
- Trained and mentored junior staff, fostering a collaborative team environment and improving service delivery.
- Developed positive and productive relationships with kids, parents and staff.
- Provided first aid assistance during emergencies as needed, responding calmly and effectively under pressure situations.
Recreation Leader I
City of Buena Park
Buena Park
04.2021 - 10.2022
- Served as scorekeeper, youth sports coach, or official while managing equipment issuance, care, and maintenance.
- Provided customer service to diverse patrons in a fast-paced recreation environment.
- Performed light custodial and maintenance tasks to ensure clean, safe, and welcoming facilities.
- Developed leadership and communication skills through direct community engagement.
- Developed positive and productive relationships with kids, parents and staff.
- Addressed participant concerns with empathy and professionalism, resolving issues in a timely manner to maintain satisfaction levels.
Education
Associate of Arts - Liberal Arts (Arts, Humanities, and Communications Emphasis)
Santa Ana College
Santa Ana, CA06.2026
Skills
- Customer service skills
- Computer skills
- Schedule management
- Safety awareness
- Facility management
- Program operation
- Collaboration and teamwork
- Safety training
Certification
- [Adult & Pediatric First Aid/CPR/AED] Training - [Jan 2026 - Jan 2028]
Languages
Spanish
Elementary
Timeline
Recreation Leader II
City of Anaheim
02.2026 - Current
Community Services Leader
City of Costa Mesa
10.2022 - Current
Recreation Leader II
City of Buena Park
10.2022 - 04.2023
Recreation Leader I
City of Buena Park
04.2021 - 10.2022
Associate of Arts - Liberal Arts (Arts, Humanities, and Communications Emphasis)
Santa Ana College